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Partner Directory
Brightspot
At Brightspot our Content Management Platform is specifically designed to deliver on the critical capabilities required across a variety of content-centric use cases, as we sit at the center of any composable digital experience. On the left you’ll see a selection of our key capabilities - Hybrid technology to support flexibility, Automation & Workflows to make your processes easier, a front-end design system for a consistent, developer-free front-end experience, and AI to optimize your content and make it easier for you to find what you need.
Support Automation/AI
CLD Partners
CLD specializes in FinancialForce PSA and ERP implementations for mid-market, enterprise and global professional services organizations.
Professional Services Automation (PSA)
CSM Practice, Inc.
Customer Success Consulting Services - From Research to Measurable Results
Customer Success Automation/AI
Certinia
Customer Success Automation/AI
Professional Services Automation (PSA)
Revenue Operations
Coveo
About Us Getting to your data when and where it matters the most Coveo is a leading provider of Information Access and Enterprise Search solutions. Our G2B search-powered solution provides unified information access across a wide range of enterprise data repositories. From the smallest start-ups to the largest global corporations, we can glue together all your relevant indexes of intranets, email servers, CRM and enterprise systems, databases, web content and even multimedia voice content. We help empower business managers with the information they need to drive higher results by instantly unleashing the value of existing data trapped into their varied databases and converting it into a powerful and unified business dashboard. In 2008, Coveo launched the industrys first mobile unified enterprise search application for devices such as the Blackberry. This solution takes mobile devices to the next level by enabling fast and secure access into any type of application or data repository, with a single easy to use interface. Total Scalability- Some of the largest companies use Coveo Solutions across their enterprises and around the world, just as smaller organizations, departments, divisions, or project teams do. Read more- Enterprise Search from Coveo | Getting to your data when and where it matters the most - http-//www.coveo.com Canadian Headquarters 2800 St-Jean-Baptiste Ave., Suite 212 Québec, QC G2E 6J5 Canada T- 418 263-1111 US Headquarters 945 Lakeview Parkway Vernon Hills, IL 60061 USA T- 1 800 635-5476 The Coveo Enterprise Search Solution- Delivering Quick ROI and Business Value Coveo has created a best-of-breed enterprise discovery platform with a unique combination of enterprise-grade scalability, connectivity and security. Committed to delivering a better customer experience, Coveo offers solutions that are easy to deploy, cost-effective and present minimal risk. Our award-winning solutions are supported by a first-class professional services team who assist managers and organizations in improving their business. Our solutions produce a quick return on investment and tangible business benefits with a new generation search technology and architecture that allows for- Simplicity- Enterprise-class capabilities Scalability- From a single department or business unit to an entire global organization Connectivity- To more than 30 enterprise IT systems, custom connector capabilities Customizable unified view- Intuitive user-experience, high relevancy of results Mobility- Same level of search capabilities and navigation of a desktop workstation available on several Smartphones Robustness- Capable of indexing one billion documents using two to three times less hardware
Knowledge Management/Search
DB Kay & Associates
DB Kay helps you succeed with KCS, intelligent swarming, and self-service. As an experienced partner, we will reduce risk and speed time to value.
Knowledge Management/Search
Support Automation/AI
FT Works
At FT Works, we are dedicated to providing tangible results for our customers · Because our only focus is support we fully master industry best practices for support teams of your size supporting products of similar complexity. · We work on all aspects of support so we bring a holistic view to every project for optimal results. · We use proven methodologies to deliver successful results quickly and at minimum risk. · We have a knack to work with all the stakeholders inside and outside the support team so we can build consensus for support projects. · We have no allegiance to any particular group so we can provide unbiased recommendations. · As a boutique firm we rely on a flexible, targeted approach that maximizes your return on investment. · Were people friendly. The goal for each engagement is to leave your team well trained and able to sustain the improvements on its own.
Knowledge Management/Search
Support Automation/AI
Gainsight, Inc.
'Marketing professionals cry 'Oh boy!' for Marketo. The company''s marketing automation software comprehensively manages marketing campaigns, from email marketing and social media to event planning, lead management, and analytics to measure each campaign''s effectiveness. Its software serves as a database to store current and potential customer data in order to track transactions and facilitate future sales. The software-as-a-service (SaaS) platform can be integrated into customer relationship management (CRM) programs such as salesforce.com, Oracle, and SAP. Marketo''s products are designed to serve both small and large businesses. Founded in 2006, the company went public in 2013.'
Customer Success Automation/AI
Grazitti Interactive
Knowledge Management/Search
Service Provider/Outsourcer
Support Automation/AI
MODintelechy
Our name says it all (in ancient Greek, entelechy means turning potential into reality). We help firms reach their market potential through the intelligent (this is where the ‘I in Intelechy comes in) fusion of strategy, business development, and marketing savvy. How do we do this? As part of our disciplined process, we analyze your company, its products and services based on the current market and recommend AND execute the most impactful programs and services to power your profitable growth. We have developed and executed revenue growth services for many industry leaders such as AMD, Dell and SAP. When companies want to deliver revenue numbers quickly while also building a sustainable revenue growth engine for the future, they turn to the Intelechy Group.
Renewal Automation/eCommerce
Service Provider/Outsourcer
NIIT (USA), Inc.
NIIT (USA), Inc. operates as a training and software services company. It offers information technology education, training, and software solutions for individuals and enterprises. The company’s solutions include software services training, consulting, software, custom training, and instructor led training services, as well as CBT/multimedia products. Its software services include consulting, software development, and systems integration. The company was founded in 1991 and is based in Atlanta, Georgia. NIIT (USA), Inc. operates as a subsidiary of NIIT Ltd.
Learning Management/Learning Experience
Service Provider/Outsourcer
Neuron7.ai
Neuron7.ai helps service organizations diagnose and resolve issues more effectively, at scale, with AI-powered service intelligence solutions.
Knowledge Management/Search
RTM Consulting, a Belcan Company
RTM Consulting provides Resource Management and Service Business Transformation solutions to help IT hardware, software and pure consulting companies.
Professional Services Automation (PSA)
Renewtrak
Renewtrak is a fully managed, white-label renewals platform delivered as-a-service. Our business model is 100% focused on delivering successful financial outcomes for clients rather than simply actions, activities, and output. Renewtrak has fully embraced client business outcomes through an innovative commercial model centred on a 'no-win-no-fee' structure with no up-front investment required other than an investment of a little bit of time, brainpower, and effort. In other words, if clients don't see positive, measurable economic outcomes then they pay nothing. The service that Renewtrak provides allows clients to simplify, automate, and improve renewal rates for service, support, maintenance, and licensing agreements of all types. Pursuing renewals of all values (e.g. 'long-tail' high-volume, but lower dollar value, renewals), Renewtrak delivers incremental profit, cash flow, and revenue to clients, with no incremental increase in their cost of operations. Clients include technology vendors, distributors, systems integrators, and service providers. In addition to reducing the cost of pursuing and managing renewals, Renewtrak clients gain increased knowledge/awareness about their customers along with up-sell and cross-sell opportunities.
Renewal Automation/eCommerce
Rocketlane
Rocketlane is the #1 rated, modern PSA platform that helps teams manage client projects end-to-end, improve project predictability and profitability.
Professional Services Automation (PSA)
SOAR Performance Group
SOAR Performance Group helps B2B companies grow faster than their market/competitors with proprietary diagnostic, consulting and training offerings.
Renewal Automation/eCommerce
Revenue Operations
ServiceMax
Transforming the Field Service Software Industry ServiceMax, Inc. is the only company that offers a complete on-demand field service solution built on the most trusted SaaS platform - the Force.com Platform. The company launched its ServiceMax Suite, the first complete on-demand field service solution, in summer 2008. The solution quickly won the Million Dollar Challenge Award at Dreamforce 08 and was recently named the Best Service & Support App of 2008 on the Force.com AppExchange. ServiceMax provides technology and expertise to customers who deliver post-sales support and field service to drive revenue, control costs, and sustain a competitive edge. Customers include large enterprises like BioRad and Pentair and smaller companies like Everyday Wireless and Punch Graphix. ServiceMax is headquartered in Santa Clara, California. Maxplore provides ServiceMax, a comprehensive service chain and field service management solution built entirely on the Force.com platform. ServiceMax dovetails into the Salesforce CRM Call Center application to drive all aspects of post-sales service delivery and management, including entitlement verification, configuration management, field service engineer management, dispatch management, service inventory management and depot repair. Customers using ServiceMax inherit the security, customization, integration and other benefits of the Force.com platform as well as the reliability, scalability and availability of salesforce.coms trusted global infrastructure.
Support Automation/AI
ServiceNow, Inc.
ServiceNow believes in self help. A provider of cloud-based services to IT departments, the company serves the financial services, IT services, and health care industries, among others. ServiceNow offers software and services that help IT organizations automate and integrate various enterprise technologies. Its cloud-based software works across operating systems, servers, networking equipment, PCs, mobile devices, and other technologies to facilitate workflow automation, data consolidation, and administration of organizations' business processes. Customers also use its platform to create custom applications for automating processes unique to their organizations. Founded in 2004, ServiceNow went public in 2012.
Remote/Proactive Monitoring
Support Automation/AI
Staircase AI
Staircase AI is pioneering Customer Analytics platform helping Revenue leaders generate higher NRR.
Customer Success Automation/AI
Renewal Automation/eCommerce
SupportLogic
Next-Gen Support Experience Management
Customer Success Automation/AI
Support Automation/AI
TheLoopsai, Inc.
TheLoops support operations provide data and process automations that give support leaders a mission control center and increase agent productivity.
Customer Success Automation/AI
Support Automation/AI
West Monroe
We act on inflection points…whether that is a merger or acquisition, a restructuring, the launching of a new product or service, a strategic customer contract, securing strategic investors, or developing new alliance relationships. We serve our clients to help make meaningful, strategic change to produce substantial and sustained financial returns for the company and its investors.Waterstone partners with select leaders and investors in the business-to-business technology and information services industries
Revenue Operations
Service Provider/Outsourcer
cleverbridge GmbH
cleverbridge provides e-commerce solutions for renewals automation and 24/7 customer self-service to easily sell to your customers around the world.
Renewal Automation/eCommerce
nCloud Integrators LLC
nCloud Integrators provides customer success leadership and data-driven implementation expertise to accelerate efficiency and profitability.
Customer Success Automation/AI
Support Automation/AI