The threat every go-to-market leader needs to see coming

The AI Customer Lifecycle Is Being Rewritten Without You.

Join 2,000+ services and GTM leaders at Technology & Services World 2026 — three days of TSIA benchmark data, real case studies, and the frameworks closing the gap between incumbents and AI natives.

October 19–21, 2026
ARIA Resort & Casino, Las Vegas

October 19–21, 2026 · ARIA Resort & Casino, Las Vegas

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Track Architecting & organizing the AI-driven lifecycle

Your Services Model Has 
a Design Flaw.

At Technology & Services World 2026, see how leaders restructuring
ahead of the crisis are doing it — operating models, Forward Deployed Engineers, and portfolio redesign for the AI era.

October 19–21, 2026
ARIA Resort & Casino, Las Vegas

October 19–21, 2026 · ARIA Resort & Casino, Las Vegas

Learn more

Track Monetizing AI across the lifecycle

Labor-Based Pricing Is 
a Trap.

At Technology & Services World 2026, get the outcome-based pricing frameworks, value metrics, and margin defense your competitors are hoping you don't have yet.

October 19–21, 2026
ARIA Resort & Casino, Las Vegas

October 19–21, 2026 · ARIA Resort & Casino, Las Vegas

Learn more

Track Building & operating the autonomous CX

The Autonomous CX Era Isn't Coming. It's Here.

At Technology & Services World 2026, operators running AI across support, CS, and field services get the playbook — agent orchestration, human-AI collaboration, and customer trust at scale.

October 19–21, 2026
ARIA Resort & Casino, Las Vegas

October 19–21, 2026 · ARIA Resort & Casino, Las Vegas

Learn more

We help companies make smart decisions

In these industries:

IT Infrastructure and Services

Hardware, OEM, and enterprise tech orgs are reinventing how they deliver value as AI redefines profitability. We’ll help you protect margins, redesign services, and stay ahead.

Learn more 

SaaS and Software

Per-seat pricing is eroding as AI automates work. We help born-in-the-cloud companies price for outcomes and retool services to capture the real value AI creates.

Learn more 

Industrial Equipment

From supply chain tech to agtech and IoT, every modern company is a tech company. We’ll help you navigate this evolving space and ensure your business keeps pace.

Learn more 

Healthcare Technology

Healthcare and tech are a necessary pair. For hardware and software businesses serving this space, we’ll help keep you profitable where it's most critical; lives depend on it.

Learn more 

On these key topics:

Best practice implementation and improvement

When you understand what "good" looks like, correlating people, processes, and technology to your financial outcomes becomes clear and actionable.

AI implementation

AI is rewriting business models faster than any previous wave. Stay current on frameworks that drive growth and profitability—from readiness to outcomes.

X-as-a-Service and digital transformation

Per-seat and consumption models are collapsing. Learn how to build a profitable, XaaS business by climbing the Pricing Ladder to value and outcomes.

Achieving profitable growth

The tech industry chased explosive growth over profitability. AI changed the game. Discover how to achieve both, without choosing between them.

By supporting leaders across these Research Areas:

Trusted by top companies everywhere

A data engine fueled by you

Data

Insights

Frameworks

Benchmark

Virtual advisory
sessions

Inquiries

Member-to-member
inquiries

Conference

Is your business ready to discover its potential? Fuel your growth journey with data-backed benchmarking.

For organizations looking to enhance their operational performance, TSIA’s benchmarking offers a clear path to make informed, actionable improvements by leveraging robust peer groups, percentile-based scoring, and customized insights. Learn more in our comprehensive ebook.

20+

years of expertise and proven methodologies

10+

targeted peer groups based on key performance drivers

verified data with unmatched accuracy

Read the ebook

TSIA Q1 2026 Research Topics

TSIA’s research explores how technology providers must shift to outcome-based, services-led growth in the AI economy. It provides the frameworks to monetize AI, align incentives to value realization, and deliver measurable business results.

Explore the TSIA Portal

TSIA Research Journeys

Customer Growth & Renewal

Outcome-Based Compensation

How incentive models are evolving to reward customer value realization—not just bookings or volume.

Customer Success

The New Customer Success

Redefining CS as the owner of customer economics through outcomes, consumption optimization, and human-AI orchestration.

Customer Growth & Renewal

Outcome-Based Compensation

How incentive models are evolving to reward customer value realization—not just bookings or volume.

Customer Success

The New Customer Success

Redefining CS as the owner of customer economics through outcomes, consumption optimization, and human-AI orchestration.

Customer Growth & Renewal

Outcome-Based Compensation

How incentive models are evolving to reward customer value realization—not just bookings or volume.

Customer Success

The New Customer Success

Redefining CS as the owner of customer economics through outcomes, consumption optimization, and human-AI orchestration.

Education Services

Monetizing ES in the AI Era

The shift from training delivery to AI-powered, outcome-driven learning experiences that accelerate customer value.

Field Services

FDEs in Industrial Equipment

How forward-deployed engineers bridge AI innovation and complex physical operations to drive measurable outcomes.

Support Services

Autonomous Support with Agentic AI

How agentic AI is reshaping support organizations through autonomous resolution while preserving service quality.

Education Services

Monetizing ES in the AI Era

The shift from training delivery to AI-powered, outcome-driven learning experiences that accelerate customer value.

Field Services

FDEs in Industrial Equipment

How forward-deployed engineers bridge AI innovation and complex physical operations to drive measurable outcomes.

Support Services

Autonomous Support with Agentic AI

How agentic AI is reshaping support organizations through autonomous resolution while preserving service quality.

Education Services

Monetizing ES in the AI Era

The shift from training delivery to AI-powered, outcome-driven learning experiences that accelerate customer value.

Field Services

FDEs in Industrial Equipment

How forward-deployed engineers bridge AI innovation and complex physical operations to drive measurable outcomes.

Support Services

Autonomous Support with Agentic AI

How agentic AI is reshaping support organizations through autonomous resolution while preserving service quality.

Managed Services

Outcome-Driven Managed Services

The MSP transformation from uptime metrics to full accountability for business results.

Professional Services

Professional Services 2.0

The evolution of PS delivery models to align with outcome-based value frameworks.

Partner

AI-Powered Partner Growth

How AI enables partners to scale services, monetize outcomes, and accelerate partner-led revenue.

Managed Services

Outcome-Driven Managed Services

The MSP transformation from uptime metrics to full accountability for business results.

Professional Services

Professional Services 2.0

The evolution of PS delivery models to align with outcome-based value frameworks.

Partner

AI-Powered Partner Growth

How AI enables partners to scale services, monetize outcomes, and accelerate partner-led revenue.

Managed Services

Outcome-Driven Managed Services

The MSP transformation from uptime metrics to full accountability for business results.

Professional Services

Professional Services 2.0

The evolution of PS delivery models to align with outcome-based value frameworks.

Partner

AI-Powered Partner Growth

How AI enables partners to scale services, monetize outcomes, and accelerate partner-led revenue.

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—with your free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.

Join the conversation

We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.

TSIA conferences

Connect with a diverse community of your peers and industry experts, attend inspiring keynotes and breakout sessions, and solve your business’ most pressing challenges.

Learn more 

TECHtonic: The TSIA Podcast

Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.

Tune in 

TSIA Webinars

Stay current on the latest tech industry trends and best practices with highly interactive sessions led by our experts and partners.

See what's trending 

Discover the right plan for you

Membership options

Choose from various plans tailored to your needs.

Explore our plans 

Connect with us

Let's get in touch! Our team is here to help answer any questions you have.

Contact us 

Trusted by 40,000+ industry leaders worldwide

Build your technology services strategy with data-backed certainty

Access the world’s largest library of tech services research
Get instant, data-backed answers with TSIA Intelligence
Benchmark your performance against top industry peers

Explore the TSIA Portal for Free

Instant access to research and AI tools

20+

years of expertise and
proven methodologies

10+

targeted peer groups based on key performance drivers

verified data with unmatched accuracy

Join the World's Leading Tech & Services Minds in Las Vegas

Save your spot today

This is not a conference you attend out of curiosity. It’s one you attend to stay competitive.

Access World’s largest library of tech services research

Get instant, data-backed answers with TSIA Intelligence

Benchmark your performance against top industry peers

Explore pass options

Have questions? Talk to the team.

*Member vouchers must be redeemed through the TSIA Portal

Plan with confidence

We’ve made planning easy so you can focus on the experience.

Dates: October 19 - 21, 2026

Location: Las Vegas, NV

Venue: ARIA Resort & Casino*

Reserve

*Discounted room blocks available for a limited time

TSIA is trusted by top companies everywhere

Explore the TSIA Portal

How industry leaders shape their
strategy and operations

Access to TSIA's wealth of research-validated information and best practices is incredibly valuable in shaping the future direction/strategy of our services business.”

SVP Global Customer Outcomes Siemens Digital Industries Software

TSIA's research, knowledge, & experience are an invaluabletool for us when evaluating strategy and direction.”

Chip Vonburg, CCO 
ABBYY

The wealth of resource material TSIA can provide, especially at the level of detail that helps me access and improve our company's operations and offerings, is second to none.

Bob Nawalinski, Vice President AVEVA

We help companies make smart decisions

Industries

IT Infrastructure and Services SaaS and Software Industrial Equipment Healthcare Technology

Key topics

Best practice implementation and improvement AI implementation Achieving profitable growth X-as-a-Service and digital transformation

Critical insights across the following TSIA Research Areas

Cross-Functional Customer Growth & Renewal Customer Success Education Services Field Services Managed Services Offering Management Professional Services Support Services

October 19 – 21, 2026 • Las Vegas, NV

80+

100%

Explore the TSIA Portal for Free

Full agenda coming soon

A data engine fueled by you

Data

Insights

Frameworks

Benchmark

Virtual advisory
sessions

Inquiries

Member-to-member
inquiries

Conference

Empower smarter decisions

Access trusted research, AI tools, and benchmarking insights designed for technology services
leaders. Select the plan that aligns with your goals and growth needs.

For you

Free

Explore TSIA’s ecosystem with limitedaccess to research and AI tools—idealfor getting familiar before you commit.

Try it for free

Single User

Limited TSIA Intelligence

AI Inquiries: Specialized AI Q&A fortechnology services.
AI Content Assistant Uses: Instantsummaries and deep dives into reports,videos, and more.

Limited Access to TSIA research
Performance Optimizer Benchmarks
free version

For you

Individual

Get full, self-serve access to allresearch areas and TSIA Intelligence—built for solo professionals ready to level up.

Single User

Limited TSIA Intelligence

AI Inquiries: Specialized AI Q&A fortechnology services.
AI Content Assistant Uses: Instantsummaries and deep dives into reports,videos, and more.

Access to all TSIA Research Areas Content including reports, on-demand content, webinars, data, andpersonalized study results
Discounts for TSIA Industry Conferences

For your company

Enterprise

Access organization-wide research,expert advice, and advancedbenchmarking to drive large-scaleservice transformation.

Talk to sales

Single User

Limited TSIA Intelligence

AI Inquiry: Specialized AI Q&A fortechnology services.
AI Content Assistant: Instant summaries and deep dives into reports,videos, and more.

Everything in Individual plus:
Expert Inquiries: Personalized 1-on-1guidance calls with TSIA researchers
Full Expert-Led Benchmarking with Performance Optimizer
Advisory Services
Annual Industry Briefings
Interactive Strategy Reviews
Attend exclusive TSIA Industry Conferences and Executive Board Summits with included passes
STAR Awards: Be recognized amongpeers and customers with STAR Awards
Member Success Planning

FAQ

What’s included in each Individual plan?

All Individual plans are single-user and include full access to TSIA’s research library across all research areas (Cross-Functional, Customer Growth and Renewal, Customer Success, Education Services, Field Services, Managed Services, Offering Management, Professional Services, and Support Services). You also get access to TSIA Intelligence and exclusive conference discounts.

How does Performance Optimizer benchmark work?

Use TSIA’s Performance Optimizer to diagnose, prescribe, prioritize, and support your company's performance compared to your peers in the industry, and get instant guidance on your path to better results.

How do I upgrade to Enterprise?

Looking to scale? An Enterprise membership plan gives your team everything you have now, plus the option for much more—including direct access to researchers, advisory services, conference vouchers, and options for additional add-ons. Contact our sales team to learn more.

Can I switch plans mid-year?

Yes. You can upgrade at any time. Your remaining balance will be applied to your new plan, and you’ll immediately unlock the additional features included.

What is TSIA Intelligence?

TSIA Intelligence is an AI-powered suite that helps you get lightning fast, reliable insights from 20+ years of proprietary research. Includes:

AI Inquiry: Ask a question and get instant, trusted answers from TSIA’s research on trends, strategy, performance, and more.
AI Content Assistant: Summarize reports, get key takeaways, or generate summaries faster using TSIA’s research.

Ready to take the guesswork out of your services strategy?

Explore the TSIA Portal for Free

Instant access to research and AI tools