Three Competitive Differentiators
Product Leadership
Ascendo is the only platform crafted specifically for B2B technical support and complex service operations. Our all-in-one solutions empower your teams to tackle even the toughest challenges, ensuring streamlined workflows and enhanced customer experiences that drive success.
Enterprise Ready
Ascendo offers enterprise-ready solutions designed for immediate impact.With built-in scalability, top-tier security, and seamless integrations, youcan trust that our platform delivers high accuracy and robust performance right from the start, allowing your team to realize ROI from day one.
Flexibility
Experience unmatched flexibility with Ascendo. The only platform that lets you to integrate your own workflows and models, tailor your search andconversational agents to fit your specific operational needs. Empower your support teams to provide personalized and effective service like never before.
Customer Testimonials
"Ascendo is a must-have for CX! Automatically coming up with Trending issues that we can feed back to the Product team. It is like having Voice of the Customer in our back pockets. Ascendo made it so easy to bring Trending issues, Knowledge intelligence, Quality and Voice of the Customer across our support channels. We used Slack as a channel and Ascendo helps learn from the interactions.”
-Alexandra P., Technical Account Manager, GitLab
"Helps us to plan proactively for customer SLA. Very easy to perform the analysis for a customer and understand the planning risk and what we need to do to support the committed SLA. Allows us to understand the customer risk before they occur. We have several critical customers that are telecom service providers with high-performance needs. We use Ascendo to proactively understand the risk and the planning and support requirements so we can take proactive actions. At any point in time, we can get the service risk for any of our customers.”
Richard B., Senior Logistics Analyst, Infinera
"Must have solution finder tool for Field Service. Ascendo is helping to support Field engineers doing field and remote support. This is a very useful tool to support new hired field engineer less experience than the others. Ascendo is extremely easy to add new products. We like the design and the easy of use in terms of getting the solutions to customer reported problems.”
Cedric P., Service Delivery and Infrastructure Leader for Life Care Solution, GE Healthcare
Connect With Us