Company Description
Coveo is a leading enterprise AI platform that empowers organizations to deliver personalized and connected digital experiences at scale, making it an indispensable tool for CX executives. As customer expectations rise, Coveo leverages AI and Generative AI to create seamless, end-to-end journeys across all touchpoints, from self-service to contact centers. By unifying access to relevant content and delivering contextually tailored information, Coveo enables customers to easily find answers from a single source of truth while supporting agents with the precise information they need. Trusted by industry leaders like Dell, SAP Concur, Adobe, and Salesforce, Coveo drives significant improvements in customer satisfaction, reduces operational costs, and enhances service efficiency through its advanced AI capabilities and robust analytics.
Three Competitive Differentiators
AI That’s Both Smart & Trustworthy
Coveo grounds generative answering in real, verified knowledge, using analyst recognized industry leading search and retrieval to prevent misinformation and ensure accuracy.
Personalization at Scale
Coveo’s machine learning-powered relevance engine tailors content and answers to each user’s context (profile and interaction data, for example) and permissions, improving engagement and efficiency.
True Knowledge Unification
Break down silos with a platform that integrates content from multiple systems, repositories, and channels into a single source of truth, normalizing the data and providing hybrid ranking with both keyword (lexical) and vector(semantic) techniques.
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Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
