Company Description
Coveo is a leading enterprise AI platform that empowers organizations to deliver personalized and connected digital experiences at scale. As customer expectations rise, Coveo leverages advanced AI and Generative AI to create seamless, end-to-end journeys across all touchpoints, from self-service to contact centers. By unifying access to relevant content and delivering contextually tailored information, Coveo enables customers to easily find answers from a single source of truth while supporting agents with the precise information they need. Trusted by industry leaders like Dell, SAP Concur, Adobe, and Salesforce, Coveo drives significant improvements in customer satisfaction, reduces operational costs, and enhances service efficiency through its advanced AI capabilities and robust analytics.
Coveo uses AI and intelligent search technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. Coveo stitches together content and data to deliver unified interactions and relevant information across every business interaction, making websites, commerce, contact centers, intranets and digital properties and apps effortless, content-rich and effective. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid-to-large sized global organizations across multiple industries.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
