Company Description
Higher Logic is the leading online community and engagement platform designed to help organizations build meaningful connections with their customers and members. Our powerful, cloud-based software enables brands to create dynamic, branded communities that drive engagement, enhance collaboration, and provide self-service resources—all while reducing support costs and strengthening customer loyalty. With advanced features like discussion forums, Q&A, ideation, federated search, gamification, analytics, and seamless integrations, Higher Logic empowers organizations to scale engagement, improve retention, and turn their audiences into active, thriving communities.
Three Competitive Differentiators
Deep Automation and Engagement Workflows
Higher Logic’s automation capabilities go beyond basic engagement tools.Its automated campaigns allow organizations to nurture community members withpersonalized engagement paths, triggering messages and actions based on userbehavior. This helps drive participation, retention, and long-term advocacy
Integrated Customer Experience Ecosystem
Higher Logic isn’t just a community platform, it’s an ecosystem that seamlessly integrates with CRMs, help desks, and marketing automation tools.This makes it easy for organizations to connect community engagement with broader business goals like customer success, support deflection, and member retention.
Branded & Customizable Community Experience
With Higher Logic, organizations can create a branded online community that seamlessly aligns with their existing digital presence. Higher Logic Provides flexible design options, configurable layouts, and branding controls—ensuring the community feels like an extension of the organization’s website, rather than a standalone forum.
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Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
