Company Description
ServiceNow believes in self help. A provider of cloud-based services to IT departments, the company serves the financial services, IT services, and health care industries, among others. ServiceNow offers software and services that help IT organizations automate and integrate various enterprise technologies. Its cloud-based software works across operating systems, servers, networking equipment, PCs, mobile devices, and other technologies to facilitate workflow automation, data consolidation, and administration of organizations' business processes. Customers also use its platform to create custom applications for automating processes unique to their organizations. Founded in 2004, ServiceNow went public in 2012.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
