Coveo

Category
Adoption/Consumption Analytics
,
Customer Learning Technology
,
Employee Satisfaction/Employee Engagement
,
Generative AI
,
Meet your 
NIIT (USA), Inc.
 Contact

Shivani Chakravarthy

Regional VP, Marketing
shivanich@niit.com
shivanich@niit.com
LinkedIn
Company Description
Established in 1981, NIIT MTS offers Managed Learning and Strategic L&D Consulting Services to market-leading companies across 30 countries. Trusted by the world’s leading companies, we provide high-impact managed learning and consulting solutions that weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Three Competitive Differentiators 

Align Customer Training with Digital Imperatives

In a rapidly transforming digital landscape, it is critically important to align customer training with your organization’s digital imperatives. Our team of customer education experts helps you develop a dedicated digital roadmap and strategy to align business goals and digital imperatives with education services. 

Accelerate Time to Market for Training

Now, more than ever, organizations need to accelerate time to market for training. We help you uncover gaps in product perception and address them effectively through AI-enabled rapid training development.

Enhance Learner Experience

With an increasingly digitally savvy customer base, organizations can no longer provide a suboptimal learner experience. That’s why our team of customer education experts helps you align and review the customer’s overall digital experience with education touchpoints for a seamless customer experience

Customer Testimonials 

“Love the governance. Weekly tactical meetings, bi-weekly/monthly, and quarterly meetings are very useful. NIIT is VERY responsive - they've never said no to anything we've asked for and always shown willingness to explore solutions and have always found them for us.”

Chief Learning Officer, Fortune Global 500 Company

" NIIT has done well in Leveraging Buying power, the tenacity of the sourcing team and initiative taken to save on cancellation costs without even being asked was huge. You've widened our horizons at times by bringing new suppliers and new ideas."

Chief Learning Officer, Fortune Global 500 Company

“Having partners that can help you improve the user experience through continuous improvement, bringing new technology plays, best practice sharing from other clients - we found that absolutely priceless.”

Chief Learning Officer, Fortune Global 500 Company

 

Resources

Customer Education

 

Connect With Us

Facebook

LinkedIn

X

YouTube

Contact Us

Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.