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Meet your 
NIIT (USA), Inc.
 Contact

Shivani Chakravarthy

Regional VP, Marketing
shivanich@niit.com
shivanich@niit.com
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Company Description
NIIT (USA), Inc. operates as a training and software services company. It offers information technology education, training, and software solutions for individuals and enterprises. The company’s solutions include software services training, consulting, software, custom training, and instructor led training services, as well as CBT/multimedia products. Its software services include consulting, software development, and systems integration. The company was founded in 1991 and is based in Atlanta, Georgia. NIIT (USA), Inc. operates as a subsidiary of NIIT Ltd.

Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.