Coveo

Category
Customer Learning Technology
,
Generative AI
,
Sales Enablement/Effectiveness
,
Meet your 
LearnExperts
 Contact

Leah McGuire

SVP Customer Success and Operations at Learnexperts.
LinkedIn
Company Description
We are the team at LearnExperts and we have a vision to help transform the world’s information into learning. To help meet this vision, we are changing the learning industry by combining technology with human intelligence so we can help more people and companies turn the information they already have into content for their learning and training programs. To fulfill our mission to make it easier and faster to create learning content that looks just like an expert built it, we built a product called LEAi (LearnExperts Artificial Intelligence). This innovative tool significantly reduces the time it takes to create the content for courses and applies best practices so every course is consistent, well-structured and looks just like an expert built them.

Three Competitive Differentiators 

Automated Content Creation

Reduces the time to create training content by 67% by automating the instructional design process.

Guided Training Design

Enables non-instructional designers (like SMEs) to create training content that aligns with best practices without deep instructional designexpertise.

Content Transformation Made Easy

Uses your own IP in almost any format to create training once and repurpose it for different audiences and modalities in one click.

Customer Testimonials 

“Using LEAi, we could translate existing e-learning modules in record time, achieving a 75% reduction in translation costs and time. Typically, this work would cost thousands, but with LEAi, it was just a fraction—essentially paying for itself. Moreover, eliminating the need for external translation vendors has simplified our internal workflows, reduced back-and-forth communication and ensured timely deliverables.”

Program Manager, Scientific Instrumentation Company

"Your team will use AI, whether you approve or not—it simplifies their work. With LEAi, we provide a secure solution that lets them leverage AI safely and responsibly."

Jennifer Speer, Manager of Prophix Academy

“It is outstanding and amazing to see how LEAi can take a recording and present it in a course, which is probably 75% of the way.”

Matthew Rendell, Director of Technical Education, Actian

Resources

Blog: Best practices for creating training courses and programs

 

Connect With Us

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Business Outcomes

Key Performance Indicators (KPIs): Support Services

Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.

Knowledge Management Best Practices

Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.

Top Trends for Self-Service

Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.