Company Description
Renewtrak is a fully managed, white-label renewals platform delivered as-a-service. Our business model is 100% focused on delivering successful financial outcomes for clients rather than simply actions, activities, and output. Renewtrak has fully embraced client business outcomes through an innovative commercial model centred on a 'no-win-no-fee' structure with no up-front investment required other than an investment of a little bit of time, brainpower, and effort. In other words, if clients don't see positive, measurable economic outcomes then they pay nothing. The service that Renewtrak provides allows clients to simplify, automate, and improve renewal rates for service, support, maintenance, and licensing agreements of all types. Pursuing renewals of all values (e.g. 'long-tail' high-volume, but lower dollar value, renewals), Renewtrak delivers incremental profit, cash flow, and revenue to clients, with no incremental increase in their cost of operations. Clients include technology vendors, distributors, systems integrators, and service providers. In addition to reducing the cost of pursuing and managing renewals, Renewtrak clients gain increased knowledge/awareness about their customers along with up-sell and cross-sell opportunities.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
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