Company Description
Reef.ai is pioneering the future of customer retention and growth through Outcome-Based Scoring—AI/ML models tailored to specific revenue outcomes like full churn prevention, product churn, upsell, cross-sell, and expansion. Instead of relying on generic customer health scores, which are often vague and difficult to act on, Reef.ai provides clear, data-driven insights that lead to measurable revenue results in as little as 1-2 quarters. By applying machine learning to structured customer data—CRM account, contract, and financial metrics; product usage, engagement and key event data; and support tickets—Reef proactively identifies predictive patterns and operationalizes those insights by delivering alerts and recommended actions through the Reef.ai app, SFDC, or Customer Success Platforms (CSPs), allowing revenue teams to engage accounts at the right time with the right strategy.
Customer Testimonials
“We captured 7-figures in annual ROI on our first use case. We purchased 3 more models and next year we’re compensating reps based whether they action Reef’s predictive recommendations”
CCO, Abrigo
Resources
Reef Blog
eBook: Executive's Guide to AI-First Churn Reduction: From Fighting Firesto Surgical Churn Prevention
Podcast: How to Maximize ROI with Outcome-Based Scoring
TSIA Keynote feat. Reef: AI & Revenue Generation - Transformative UseCases for Tech Companies
Connect With Us
LinkedIn
Contact Us
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
