Company Description
Transforming the Field Service Software Industry ServiceMax, Inc. is the only company that offers a complete on-demand field service solution built on the most trusted SaaS platform - the Force.com Platform. The company launched its ServiceMax Suite, the first complete on-demand field service solution, in summer 2008. The solution quickly won the Million Dollar Challenge Award at Dreamforce 08 and was recently named the Best Service & Support App of 2008 on the Force.com AppExchange. ServiceMax provides technology and expertise to customers who deliver post-sales support and field service to drive revenue, control costs, and sustain a competitive edge. Customers include large enterprises like BioRad and Pentair and smaller companies like Everyday Wireless and Punch Graphix. ServiceMax is headquartered in Santa Clara, California. Maxplore provides ServiceMax, a comprehensive service chain and field service management solution built entirely on the Force.com platform. ServiceMax dovetails into the Salesforce CRM Call Center application to drive all aspects of post-sales service delivery and management, including entitlement verification, configuration management, field service engineer management, dispatch management, service inventory management and depot repair. Customers using ServiceMax inherit the security, customization, integration and other benefits of the Force.com platform as well as the reliability, scalability and availability of salesforce.coms trusted global infrastructure.
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.