Field Services
On site, on time, and on target
TSIA helps companies with equipment on customer premises optimize service delivery and drive digital transformation with a special focus on service revenue growth and delivery efficiency.
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Trusted by top Field Services leaders everywhere
How can your TSIA Field Services subscription help you today?
54%
Only 54% of field services organizations have formal SLAs—while those that do have higher growth and profitability.
The top revenue and margin performers in field services are using AI to forecast spare parts usage.
2%
The attrition rate reported by the top performing field services organizations, versus 12% for the bottom performers.
40%
The growth rate reported by field services organizations that have service 3rd party solutions.
Reduce total cost to serve
Optimize your costs without jeopardizing profitable revenue generation. Being a "low-cost" provider never goes out of style.
Increase equipment telemetry
Use equipment telemetry that will be more valuable than the product, to improve operations, and monetize and price offers.
Grow service revenue
Differentiate offers to move from "free to fee" and leverage field service executives to drive adoption, expansion, and customer outcomes.
Improve the customer experience
Create a great customer experience informed by surveys and operational metrics to drive annual recurring revenue.
Talent management
Recruit, onboard, and retain talent: field services is fundamentally a people business.
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Critical insights to transform your field services organization
Navigating tough economic times
Where to cut back
Track and manage utilization and productivity
- Ensure that the right resource with the right skill is leveraged at the right time.
Best practices for incident management
- Leverage efficient incident management to directly lower cost per incident, decreasing incident-to-problem conversion rates.
Telemetry utilization
- Optimize telemetry utilization to increase remote management and reduce onsite costs.
Where to find revenue
Leverage field resources for cross-selling new offers
- Educate field service engineers on the utilization of TSIA’s LAER framework to identify expansion and cross-selling opportunities.
Develop residency offers
- Monetize field service engineers with residency offers, particularly during customer downsizing.
Monetize out-tasking opportunities
- Establish simple out-tasking offers, leveraging field resources to perform complex or arduous technical activities.
Staying ahead of the AI revolution
Route optimization
AI optimizes routes by considering factors like traffic, weather, and technician skills, improving overall productivity.
Resource allocation
Analyze historical data and real-time information to assign the right technician with the necessary skills and equipment to each job.
Internet of Things sensor integration
Analyze data from embedded IoT sensors to monitor performance, proactively address potential issues, and minimize downtime.
Solutions designed with you in mind
Check out some of the biggest challenges we’re privileged to help our Field Services subscribers solve
Check out TSIA’s latest and greatest insights
Proprietary data.
Real results.
From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.
Inquiry and expert guidance
Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.
Interactive strategy reviews
We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.
Benchmarking
Track your organization against industry standards using a wealth of critical key performance indicators.
Virtual advisory sessions
Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.
Data services
Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.
The TSIA advantage
Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges
Meet your research team
With over a century of collective experience, our Research Experts are here to make sure your business gets the most out of your Field Services membership.
George Humphrey
Distinguished Vice President and Managing Director
Roy Dockery
Director of Research for Field Services
Thomas Lah
Executive Director and Executive Vice President
Vele Galovski
Vice President of Support Services
Supported by expert analytics and insights teams
Our Data and Research Analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.
Data Analysts
Skilled in automation, visualization, and data engineering, our Data Analysts scale and maintain TSIA’s data engines.
Research Analysts
Using rigorous statistical analysis, our Research Analysts identify and define the critical insights that fuel our research.
Data Journalists
Through data-driven storytelling and targeted interviews with member companies, our Data Journalists interpret and present our research analysts' findings.
“TSIA has very good information and good insights into the field services and strategies around evolving to higher tier supplier in the L3 and L4. The staff are well versed in the subject and helpful to queries and questions asked.”
Sukumara Repuri
Senior Vice President, Global Head of Learning Systems
“Our TSIA benchmark provided us with insights we couldn't have uncovered on our own. We now know where we stand next to our peers and have a clear path forward for our strategy over the next few years.”
Scott Schronce
Senior Vice President, Global Services
Top KPIs for Field Service Organizations
You can’t downsize your way to growth—so why are many organizations falling back on outdated cost-cutting methods as they face economic headwinds?
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Essential resources to elevate your entire organization
Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.
Join the conversation
We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
TECHtonic: The TSIA Podcast
Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.
