Company Description
Inbenta leverages over two decades of expertise to help companies unify data, simplify operations, and enhance customer satisfaction through value-driven AI-solutions. Grounded in the belief that AI success starts with data, Inbenta helps businesses break down silos, centralize knowledge, and unlock real-time insights for smarter decision-making. Built on proprietary AI that combines Conversational and Generative technologies, Inbenta AI leverages the industry's only patented Semantic Lexicon that combines universal, industry-specific, and client-specific language for near-perfect accuracy. Inbenta AI offers a suite of products including Chat, Assist, Learn, Search, and Knowledge, which can be applied to various use cases across diverse industries. At the heart of Inbenta’s offering is a fully integrated AI ecosystem that includes scalable AI Agents, seamless AppHub integrations, patented Composite AI technology, omnichannel UX, and real-time advanced analytics.
Three Competitive Differentiators
Knowledge Management
Inbenta is a leading expert in data management, ensuring data is unified and AI-ready, a crucial and often overlooked step to AI success. With two decades of experience at the forefront of innovation, Inbenta is a trustedlong-term partner, collaborating with companies to develop solutions that centralize knowledge and enhance both decision-making and efficiency.
Patented Lexicon for Industry-Leading Accuracy
Inbenta AI employs the industry's only patented Semantic Lexicon,achieving 95% accuracy. It's built on three layers: universal language knowledge, industry-specific terminology, and client-specific data. Thismulti-layered system enables Inbenta AI to understand user queries' context and intent precisely from the start, with minimal training.
Inbenta Learn
Learn offers interactive content that empowers self-service and accelerates digital adoption. It’s easy-to-understand product walkthroughs and click-through tutorials allow users to learn at their own pace using step-by-step simulations and helpful tips. This approach boosts engagement and drives faster adoption of digital assets among employees and customers.
Connect With Us
LinkedIn
X
YouTube
ContactUs
Business Outcomes
Key Performance Indicators (KPIs): Support Services
Improve CSAT and first-call resolution, and make your agents more proficient by putting the most relevant, case-specific information at their fingertips as they engage with customers.
Knowledge Management Best Practices
Gather information from everywhere, any source, any silo, no matter how unstructured, and unify the relevant results in a single user interface.
Top Trends for Self-Service
Today’s empowered customers want to solve issues on their own. Why stand in their way? Coveo helps you deliver AI-powered search within your self-service site so customers can easily and quickly find the most relevant solutions.
