Lead with confidence

How well is your company monetizing the value delivered by your technology service activities?

Digital transformation is coming for every industry, and managed services is no exception.

XaaS changes everything for Channels Partners, especially when it comes to customer engagement models. Read how to enable partners to make the XaaS transition.

If traditional training doesn’t make a material difference in sales’ ability to sell outcomes, then what does?

While there are a plethora of things to consider, here are four immediate critical steps each customer success executive must take in preparing to secure a new company acquisition.

The road to a growing scalable ecosystem centric business is a long one. It takes strategic vision, patience and funding.

Given the rise in the Customer Success job market, it’s important now more than ever for companies to retain their talent and get ahead of turnover.

Segmentation helps companies decide how to best divide and manage their customers in a model where customer engagement is not equal among all customers.

While public classroom training and in-person onsite training will remain a part of the customer training portfolio, all indications are that digital learning is here to stay and that smart customer training organizations will effectively monetize digital options to restore education revenue to, and ultimately exceed, its pre-pandemic state.