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What Is Customer Success? Definition, Importance, and Value

What Is Customer Success? Definition, Importance, and Value

Discover the definition of Customer Success, its impact on business growth, and how it drives retention, expansion, and satisfaction through proactive engagement and measurable outcomes.
Customer Success
For executives
Stephen Fulkerson
December 18, 2024
How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

Discover how "Everything-as-a-Service" (XaaS) transforms healthcare by shifting from traditional product-based models to continuous, value-driven solutions. Explore the benefits, challenges, and critical insights for healthcare technology providers transitioning to XaaS for improved patient outcomes and operational efficiency.
Cross-Functional
For executives
Roy Dockery
November 20, 2024
How to Future-Proof Your B2B Software Pricing in an AI-Driven World

How to Future-Proof Your B2B Software Pricing in an AI-Driven World

Discover how AI is transforming B2B software pricing strategies. In a recent TECHtonic Podcast episode, Thomas Lah and Dan Balcauski reveal actionable insights for shifting beyond traditional per-user models to value-driven approaches that align with customer outcomes and boost profitability. Learn practical steps to future-proof your pricing for an AI-influenced world.
Cross-Functional
For executives
Thomas Lah
November 14, 2024
Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

Discover how AI can transform your tech business by cutting costs and boosting revenue. Learn actionable strategies for leveraging AI to enhance efficiency, reduce churn, and drive sustainable growth.
Cross-Functional
For executives
Thomas Lah
November 13, 2024
AI in Tech: From Buzzword to Business Backbone

AI in Tech: From Buzzword to Business Backbone

Discover how AI transforms tech companies from buzzword to business backbone. Learn what it takes to become an AI-native company where data-driven decision-making, automation, and enhanced customer experiences are crucial to success. Stay ahead by integrating AI into your business model today.
Cross-Functional
For executives
Thomas Lah
October 30, 2024
The AI Native Sales Rep Playbook: Leveraging AI Tools for Revenue Growth

The AI Native Sales Rep Playbook: Leveraging AI Tools for Revenue Growth

Discover how AI can drive revenue growth in your business. Learn how the AI Native Sales Rep Playbook helps companies streamline workflows, cut costs, and stay competitive with actionable insights and case studies. Join our Research Journey today!
CRO Council
October
Research Journeys
Thomas Lah
October 21, 2024
Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age

Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age

Discover how to optimize customer success engagement strategies using AI and digital tools in our Research Journey, "Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age." Learn to balance automation and human touch to enhance customer satisfaction and reduce costs.
Customer Success
For executives
Stephen Fulkerson
October 18, 2024
From Cost-Plus to Value-Based: The Pricing Evolution in Technology Services

From Cost-Plus to Value-Based: The Pricing Evolution in Technology Services

Explore how the technology industry is shifting from traditional cost-plus to value-based pricing models. Learn why adapting your pricing strategy is crucial to avoid losing market share, revenue, and competitive edge. Join our Research Journey for insights that can transform your business.
Offering Management
For executives
Hal Stanley
October 17, 2024
Using AI to Enhance Customer Revenue Expansion

Using AI to Enhance Customer Revenue Expansion

Learn how AI can enhance customer expansion and drive revenue growth. In this Research Journey, discover strategies to improve operational efficiency and predict customer needs using generative AI and machine learning.
Customer Growth and Renewal
For executives
Jack Johnson
October 16, 2024

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