Lead with confidence

How do customer success organizations scale to meet these demands while being economical and cost-effective?

The TSIA World Interact '23 conference was held from May 8 to 10, 2023 and was attended by more than 1,200 professionals from the technology and services industries–we are thrilled to say it was a huge success!

As technology companies navigate ongoing economic uncertainty, there has been a significant pivot to customer retention and a new focus on serving customers more cost-effectively.

CROs have a purpose that goes beyond sales. While they are responsible for hitting the company’s numbers, they have a far more strategic remit: generating growth with an eye on profitability.

Imagine a world where artificial intelligence (AI) isn’t just a buzzword, but the very backbone of your company. It’s not a distant dream; it’s a reality that many forward-thinking CEOs embrace today.

Over the past three years, our workplaces have experienced a makeover, transitioning from centralized setups to the very virtual and settling into a hybrid model.

Companies are changing from large heavy field-facing sales organizations responsible for selling capital products and attached support, to virtual sales organizations capable of selling products as a service, enabled by robust digital-based technology and marketing.

So, what can you do to ensure you start off your onboarding process on the right foot?

Here’s a clear picture of what successful digital transformation looks like, and tangible next-steps to accomplish it.