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Customer Success and Product Management Collaboration
With the rise of recurring revenue models in B2B, comes the rise of customer success’ role in helping customers realize value from their technology purchases.
Offering Management
For Department Leaders
How Artificial Intelligence Impacts Customer Engagement
The customer experience guides the direction of many key performance indicators (KPIs).
Cross-Functional
For Department Leaders
How to Improve the Customer Training and Learning Evaluation Process
Evaluation is the process of determining the value, character, or quality of something or someone. It is both an art and a science, and has long been a shortcoming of most customer training organizations.
Education Services
For Department Leaders
What Is Swarming Collaboration and Why Should I Use It?
Collaborative case swarming, or swarming collaboration, is a great way to improve the customer experience with support organizations.
Support Services
For Department Leaders
Connecting Service Offers to Tangible Customer Value
The responsibility for customer value realization has shifted rapidly toward technology providers, an effect accelerated by the shift to cloud-based technologies and outcome-based business models in B2C markets.
Offering Management
For Department Leaders
How to Grow Your Customer Base In House
Customer Growth is something that often gets ignored when it comes to strategy, but critical for growing revenue. Here are 5 best practices for in-house customer expansion.
Customer Growth and Renewal
For Department Leaders
Customer Success Is the Key to Digital Transformation
Let’s take a moment to understand the value the customer success data scientist brings in your journey for digital transformation.
Customer Success
For Department Leaders
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