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What Is Swarming Collaboration and Why Should I Use It?
Collaborative case swarming, or swarming collaboration, is a great way to improve the customer experience with support organizations.
Support Services
For Department Leaders
Connecting Service Offers to Tangible Customer Value
The responsibility for customer value realization has shifted rapidly toward technology providers, an effect accelerated by the shift to cloud-based technologies and outcome-based business models in B2C markets.
Offering Management
For Department Leaders
How to Grow Your Customer Base In House
Customer Growth is something that often gets ignored when it comes to strategy, but critical for growing revenue. Here are 5 best practices for in-house customer expansion.
Customer Growth and Renewal
For Department Leaders
Customer Success Is the Key to Digital Transformation
Let’s take a moment to understand the value the customer success data scientist brings in your journey for digital transformation.
Customer Success
For Department Leaders
Better Incorporate Third-Party Providers in Field Services
Outsourcing field services to third-party providers is a hot topic that’s here to stay. Read this blog post for guidance on how to do more with less.
Field Services
For Department Leaders
Digital Content Is Not Digital Transformation
Differentiating digital content from digital experience. Assessing digital transformation within the customer training organization.
Education Services
For Department Leaders
How to Improve Support Service Organizational Performance
When practice adoption and/or performance of metrics and results is less than the industry median values, member organizations experience many common challenges.
Support Services
For Department Leaders
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