Level up your department

TSIA World INTERACT 2024 was designed to be more than just a conference—it was an immersive experience where AI’s potential was not just discussed but demonstrated.

Are you interested in understanding how AI can revolutionize your business operations and competitive edge? In the latest episode of TSIA’s TECHtonic podcast, Justin Cawood, Vice President of Global Service Transformation at Logicalis, joins host Thomas Lah to unpack the transformative journey of implementing AI-driven solutions within the managed services space.

Let’s explain what the SaaS fish model is and how you can negotiate your way through the fish as a SaaS business.

Throughout 2023, field service leaders faced many challenges influenced by economic uncertainties, the omnipresence of artificial intelligence (AI), and the day-to-day intricacies of overseeing essential organizations.

Check out the latest episode of TECHtonic, the TSIA podcast. In this episode, you’ll learn all about recent trends in Customer Success from experts Thomas Lah and Stephen Fulkerson, TSIA’s VPs of Customer Success Research.

Staying ahead of the curve is essential for business success in 2024. “The State of Field Services 2024” report delves into the crucial trends shaping the field services industry this year so that you have the insights you need to succeed.

Let's dive into the key takeaways from TSIA's ENVISION 2023 conference, where industry experts explored how to dismantle silos, drive innovation, and thrive in an ever-changing landscape.

Aligning subscription offers with customer needs, metrics with business goals, and services and consulting portfolios with market demands.

The renewal specialist serves as a central point of contact for clients, vendors, and internal teams responsible for managing technology subscriptions. T