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Professional Services and Digital Transformation: Embracing Change for Future Success

Professional Services and Digital Transformation: Embracing Change for Future Success

Discover how digital transformation is reshaping professional services. Learn how centralized talent pools, automation, and subscription-based models can enhance operational efficiency and deliver continuous value to your customers.
Professional Services
For Department Leaders
Dave Young
November 5, 2024
Enhancing Professional Services With AI

Enhancing Professional Services With AI

Discover key strategies for integrating AI into professional services operations to improve resource management, customer experiences, and gain a competitive edge. Learn how to embrace AI while effectively maintaining a human-centric approach.
Professional Services
For Department Leaders
Dave Young
October 8, 2024
Enhancing Education Services with AI: How to Improve Content and User Experience

Enhancing Education Services with AI: How to Improve Content and User Experience

Discover how AI transforms education services with real-world insights from industry leaders like Blue Prism and SAP. Learn practical AI strategies to enhance content creation, improve user experience, and drive operational efficiency.
Education Services
For Department Leaders
Maria Manning-Chapman
October 2, 2024
Transforming Challenges into Success: A TSIA Member’s Journey With Braze

Transforming Challenges into Success: A TSIA Member’s Journey With Braze

Discover how Braze, a leading customer engagement platform, overcame pricing and compliance challenges with the help of TSIA. Learn how leveraging TSIA's insights transformed their operations, enhanced pricing strategies, and drove business success.
Professional Services
For Department Leaders
TSIA
September 4, 2024
TSIA Takes: Gainsight on How to Redefine Customer Success

TSIA Takes: Gainsight on How to Redefine Customer Success

Explore key insights from the TECHtonic Podcast episode with Nick Mehta, CEO of Gainsight, and Thomas Lah, Executive Director of TSIA. Learn about the evolving role of Customer Success, integrating AI and strategic practices to enhance your customer success initiatives.
Customer Success
For Department Leaders
July 31, 2024
NPS versus KORE: Why the KORE Score Is the Future Metric of Customer Success

NPS versus KORE: Why the KORE Score Is the Future Metric of Customer Success

Discover why the KORE Score Framework reshapes customer success strategies and leaves NPS behind. Learn how this data-driven approach with precise metrics enhances retention, renewals, and brand awareness.
Customer Success
For Department Leaders
Stephen Fulkerson
July 3, 2024
Podcast: Unleashing the Power of AI in Educational Content Creation

Podcast: Unleashing the Power of AI in Educational Content Creation

Want to create engaging learning experiences faster? Explore the power of AI in educational content development. Uncover how companies like OpenText use AI to transform raw content into polished courses in a fraction of the time.
Education Services
For Department Leaders
Thomas Lah
June 26, 2024
The AI Revolution in Customer Support

The AI Revolution in Customer Support

If you’re ready to improve your customer support, keep reading to discover the power of AI.
Support Services
For Department Leaders
Vele Galovski
June 11, 2024
Operationalizing AI: A Strategic Guide for Department Leaders

Operationalizing AI: A Strategic Guide for Department Leaders

As a department leader, you hold the key to bridging the gap between AI’s vast potential and its successful implementation in the real world.
Cross-Functional
For Department Leaders
TSIA
May 29, 2024

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