Level up your department

Discover how Braze, a leading customer engagement platform, overcame pricing and compliance challenges with the help of TSIA. Learn how leveraging TSIA's insights transformed their operations, enhanced pricing strategies, and drove business success.

Explore key insights from the TECHtonic Podcast episode with Nick Mehta, CEO of Gainsight, and Thomas Lah, Executive Director of TSIA. Learn about the evolving role of Customer Success, integrating AI and strategic practices to enhance your customer success initiatives.

Discover why the KORE Score Framework reshapes customer success strategies and leaves NPS behind. Learn how this data-driven approach with precise metrics enhances retention, renewals, and brand awareness.

Want to create engaging learning experiences faster? Explore the power of AI in educational content development. Uncover how companies like OpenText use AI to transform raw content into polished courses in a fraction of the time.

If you’re ready to improve your customer support, keep reading to discover the power of AI.

As a department leader, you hold the key to bridging the gap between AI’s vast potential and its successful implementation in the real world.

TSIA World INTERACT 2024 was designed to be more than just a conference—it was an immersive experience where AI’s potential was not just discussed but demonstrated.

Are you interested in understanding how AI can revolutionize your business operations and competitive edge? In the latest episode of TSIA’s TECHtonic podcast, Justin Cawood, Vice President of Global Service Transformation at Logicalis, joins host Thomas Lah to unpack the transformative journey of implementing AI-driven solutions within the managed services space.

Let’s explain what the SaaS fish model is and how you can negotiate your way through the fish as a SaaS business.