For executives
Lead with confidence
For executives seeking a competitive edge, the TSIA Blog is your passport to the critical trends and developments shaping your industry. Subscribe today and stay ahead of the curve.
4 Phases of Becoming LAER Efficient, Summarized
Create a customer engagement model that cost-effectively works with customers in each of the four phases of TSIA's LAER model (Land, Adopt, Expand, Renew).
Cross-Functional
For executives
The Case for Customer Success in Managed Services
How customer success can help managed services providers better focus on the adopt, expand, and renew portions of the LAER customer journey.
Managed Services
For executives
Professional Services and Sales: Delivering Customer Outcomes
How Professional Services and Sales teams can better work together to deliver customer outcomes and respond to disruption in the technology industry.
Professional Services
For executives
The Art and Science of IT Capacity Planning: Best Practices
What is resource capacity planning and why is it important? Discover the latest best practices in capacity planning here, including process and strategy!
Professional Services
For executives
Changing Customer Engagement Models
Customer engagement models will need to evolve to better support subscription business models in the technology and services industry. Read more here.
Cross-Functional
For executives
Managed Services as an Organizational Orchestra
Like an orchestra, managed services requires many functions within an organization to work together in order to run some or all of a company's infrastructure.
Managed Services
For executives
Where Professional Services Fit Into the Customer Journey
Find out where professional services fit into your overall customer journey and how your professional services team can overcome challenges with finding that role.
Professional Services
For executives
Should You Have a Dedicated Professional Services Sales Team?
Why you should have a dedicated Sales team for selling professional services, from key benefits to industry data on the positive impact to revenue growth.
Professional Services
For executives
What is Managed Services
In TSIA's definition, managed services is the practice of outsourcing day-to-day technology management responsibilities to a third party as a strategic method for improving operations and accelerating a return on their technology investment, but the truth is, “managed services” is an umbrella term for a variety of different kinds of offers.
Managed Services
For executives
Oops, we've got nothing for that.
There are presently no articles under that, kindly make a different selection or search a different keyword.
