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How to Connect Your Service Offers to Business Value: Part 3

How to Connect Your Service Offers to Business Value: Part 3

Use adoption services helps your customers achieve their desired outcomes with your technology, connecting your service offers to business value.
Customer Growth and Renewal
For Department Leaders
Hal Stanley
September 24, 2015
How to Structure Your Managed Services Organization

How to Structure Your Managed Services Organization

Learn more about the roles within an ideal managed services organizational structure and their key functions. Structuring a managed services organization.
Managed Services
For Department Leaders
George Humphrey
July 23, 2015
Customer Onboarding: What's Next?

Customer Onboarding: What's Next?

So you've on-boarded your customer onto your product or service. What's next? Here's a look at how you can improve your customer on-boarding process.
Customer Success
For Department Leaders
Vele Galovski
July 14, 2015
How to Connect Your Service Offers to Business Value: Part 2

How to Connect Your Service Offers to Business Value: Part 2

Improve your service revenue generation by finding out how your customers measure success to better help them achieve their business outcomes.
Customer Growth and Renewal
For Department Leaders
Hal Stanley
July 7, 2015
How to Connect Your Service Offers to Business Value: Part 1

How to Connect Your Service Offers to Business Value: Part 1

In this three part blog series, you'll learn how to painlessly connect your service offers to business value in the emerging B4B climate.
Customer Growth and Renewal
For Department Leaders
Hal Stanley
January 9, 2015
Escalation vs. Collaborative/Swarming Support Models

Escalation vs. Collaborative/Swarming Support Models

Comparison of common escalation and collaborative/swarming support models: which is ultimately better for the customer experience?
Support Services
For Department Leaders
Vele Galovski
October 13, 2014

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