Level up your department

Improve your customer support by focusing on customer experience rather than just CSAT, providing self-service, and modernizing your technology and processes.

A case study of Salesforce's approach to monetizing support and adoption services through fee and premium support bundles.

To unlock a customer's potential for contract renewal and expanded spending you must ensure they've effectively adopted your technology.

TSIA Seven Step Framework: Find out how to build a successful managed services business using these seven key steps. We discuss strategy, sales, and operations.

2 Days of Insights: Here's a list of ways education services organizations can improve customer adoption of their products and services.

I receive more questions about customer portals, i.e., the web self-service site, than just about anything else. It’s a topic that continues to be top of mind with TSIA members, even prompting quite a few discussions with Technology & Services World conference attendees about their customer portal journey, including some amazing results, and unfortunately, some political, technical and financial challenges. To gather some of these thoughts together and answer some common questions surrounding how your organization can go about creating the ultimate customer portal, I’ll be discussing some key tips and tricks covering design, function, and features.

Use adoption services helps your customers achieve their desired outcomes with your technology, connecting your service offers to business value.

Learn more about the roles within an ideal managed services organizational structure and their key functions. Structuring a managed services organization.

So you've on-boarded your customer onto your product or service. What's next? Here's a look at how you can improve your customer on-boarding process.