Research Journeys

Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
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The AI Native Sales Rep Playbook: Leveraging AI Tools for Revenue Growth

Discover how AI can drive revenue growth in your business. Learn how the AI Native Sales Rep Playbook helps companies streamline workflows, cut costs, and stay competitive with actionable insights and case studies. Join our Research Journey today!
Thomas Lah
October 21, 2024
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Protecting and Growing Your Customer Base

Protecting and Growing Your Customer Base

Revenue growth and customer renewals are critical for the long-term success of any organization.
CRO Council
Research Journeys
Steve Frost
June 29, 2023
Unlocking the Path to Monetizing Customer Success

Unlocking the Path to Monetizing Customer Success

In the realm of customer success, organizations face a pressing challenge: how to achieve sustainable growth, drive adoption, and secure the necessary funding to ensure success in the long run.
Customer Success
Research Journeys
Stephen Fulkerson
June 23, 2023
The Journey to a Profitable SaaS Business Model

The Journey to a Profitable SaaS Business Model

By embracing profitability as a core objective, SaaS companies can position themselves for long-term success and secure the necessary support from investors in a changing landscape.
Research Journeys
Thomas Lah
June 14, 2023

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Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

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Research Journeys

Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

Discover how "Everything-as-a-Service" (XaaS) transforms healthcare by shifting from traditional product-based models to continuous, value-driven solutions. Explore the benefits, challenges, and critical insights for healthcare technology providers transitioning to XaaS for improved patient outcomes and operational efficiency.
Roy Dockery
November 20, 2024

Maximizing Your Customer Success Team

In an era when budgets are tightening, and every department is under the microscope, customer success teams must demonstrate their undeniable value. Gone are the days of unlimited budgets and value assumptions; today, customer success executives find themselves in the hot seat, needing to justify their operations’ existence and efficacy.
Customer Success
Research Journeys
Stephen Fulkerson
May 6, 2024

Chief Revenue Officer: AI Use Cases for Generating Revenue

Ready to supercharge your revenue with AI? Join our Research Journey on cutting-edge AI use cases. Learn practical applications, overcome challenges, and unlock new revenue streams for your tech business.
CRO Council
Research Journeys
Thomas Lah
May 6, 2024

Optimizing Profitability: Pricing Strategies for Professional Services

Have you ever wondered how the pricing of professional services could evolve amidst the monumental industry changes happening today? Pricing has always been a pivotal aspect of business strategy, but sole reliance on traditional methods won’t cut it anymore. If you’re looking to stay ahead in your industry, understanding the art and science of pricing is more crucial than ever.
Professional Services
Research Journeys
Bo DiMuccio
May 3, 2024

KPIs and Best Practices for Measuring Managed Services

The managed services landscape is booming. As more organizations outsource IT and other critical business functions to managed service providers (MSPs), practical tools to measure success in this domain become paramount. However, ‌traditional metrics—centered around cost reduction and service levels—no longer suffice in a world increasingly driven by outcomes. Are you capturing the total value that managed service providers deliver?
Managed Services
Research Journeys
Luke Ronkowski
May 3, 2024

AI-Powered Service Offering Management

AI-driven service portfolio optimization. Artificial Intelligence’s profound influence on a pivotal area: Offering Management.
Offering Management
Research Journeys
Hal Stanley
October 13, 2023

Content Development From AI to Z

As companies pivot to this new framework, there emerges a colossal challenge: How can businesses keep their learning content as agile and dynamic as their products and services?
Education Services
Research Journeys
Maria Manning-Chapman
October 13, 2023

Harnessing Predictive and Proactive AI

AI has shaped and will continue to shape predictive and proactive support in field services, support services, and supply chains. However, organizations are struggling to leverage and get total value from AI. Let’s explore why.
Support Services
Research Journeys
Vele Galovski
October 13, 2023

Enterprise AI in Technology and Service Operations

Discover industry best practices to deploy AI capabilities at an expansive scale, ensuring holistic integration and maximum return on investment.
Cross-Functional
Research Journeys
Thomas Lah
October 13, 2023

Mastering Managed Services Pricing

In managed services, pricing plays a crucial role in shaping business outcomes. It’s essential to strike the right balance between competitiveness, profitability, and customer satisfaction.
Managed Services
Research Journeys
Luke Ronkowski
July 7, 2023

Protecting and Growing Your Customer Base

Revenue growth and customer renewals are critical for the long-term success of any organization.
CRO Council
Research Journeys
Steve Frost
June 29, 2023

Unlocking the Path to Monetizing Customer Success

In the realm of customer success, organizations face a pressing challenge: how to achieve sustainable growth, drive adoption, and secure the necessary funding to ensure success in the long run.
Customer Success
Research Journeys
Stephen Fulkerson
June 23, 2023

The Journey to a Profitable SaaS Business Model

By embracing profitability as a core objective, SaaS companies can position themselves for long-term success and secure the necessary support from investors in a changing landscape.
Research Journeys
Thomas Lah
June 14, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Breaking Down the Barriers

The TSIA World ENVISION 2023 conference is around the corner, promising insights and new ideas. This year, at the ARIA Resort & Casino, from October 16-18, we're honing in on the theme: "Silo Busting for Profits and Growth.
Steve Frost
November 30, 2023

Want our latest trends and blog insights delivered straight to your inbox?

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I’m interested in content for:
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