Managed Services

Harness your organization’s full potential

Discover how TSIA can help guide the profitable growth of managed and XaaS revenue across your entire customer lifecycle.
Read our latest report

A sample of the TSIA Managed Services community

How can your TSIA Managed Services subscription help you today?

10%

Less than 10% of Managed Services organizations are optimized for success.

Is yours one of them?
800+

There are over 800 organizational capabilities to be mastered for profitable growth in Managed Services.

Where do you stand?
15%

The top 15% of Managed Services providers have a 99% recurring revenue retention rate.

Want to learn how they do it?
28%

The top performers in Managed Services have a median operating income of 28%.

Want to learn how they do it?

Organization Strategy & Structure

Formalize the critical roles and responsibilities required to operate and govern the Managed Services and XaaS business, with a focus on crucial P&L models and investment plans.

Offer Portfolio & Value Engineering

Understand the organizational capabilities required for successful Managed Services offers. Learn how to evolve from product focused to value-centric, outcome-based offers.

Successfully Selling Value & Business Outcomes

Understand the most critical skills required to sell service-led, outcome-oriented offers successfully.

Scalable, Data-Driven Digital Delivery Operations

Create a best practice delivery organization for Managed Services operations and learn about organization structure, standards, processes, tools, and technologies.

Customer Success for Managed Services

Understand the roles and responsibilities of Customer Success functions in Managed Services, and identify practices to improve core metrics such as retention, expansion, and CSAT.
Explore deeper insights

Critical insights to transform your Managed Services organization

Navigating tough economic times

Where to cut back

Leverage Signal Liquidity
  • Analyze delivery operations data to identify and digitize complex or repetitive service delivery activities.
Reduce On-Premises Activities
  • Evaluate high-cost onsite functions to be executed through remote operations.
Rebalance Resource Distribution
  • Leverage insights to identify opportunities to properly balance resource distribution between high-cost and low-cost functions.

Where to find revenue

Evaluate Offer Portfolio for Completeness
  • Identify gaps in offer continuum and introduce new offers that provide a complete continuum of services.
Monetize Customer Success
  • Monetize premium customer success for managed clients—especially large, complex, or multi-national companies.
Accelerate XaaS Offers
  • Accelerate introduction of fully managed cloud and technology XaaS offers.

Staying ahead of the AI revolution

Task Automation

Efficiently automate routine tasks, reducing manual intervention and allowing focus on more complex activities.

Predictive Resource Planning

Optimize resource planning by analyzing data, predicting demand peaks, and adjusting staffing, reducing overall costs.

Compliance Monitoring

Automate compliance monitoring with AI for continuous, industry-specific tracking, minimizing risks and costs.

Check out TSIA’s latest and greatest insights

Proprietary data.
Real results.

From inquiry and expert guidance to data services, workshops, virtual advisory sessions, and interactive strategy reviews, we help you more efficiently align people, processes, and technology to your financial results.

Inquiry & expert guidance

Make informed decisions, identify gaps, and mitigate risk with the knowledge of our Research Experts.

Interactive strategy reviews

We’ll review and validate your strategies against proven data to help make sure your organization is on the right track.

Workshops

Collaborate with our Researchers to accelerate your organizational capabilities, optimize performance, and transform your business model.

Virtual advisory sessions

Let our team customize a hyper-targeted plan for your organization, designed to tackle the challenges you’re facing right now.

Data services

Targeted quick polls and surveys showcase the latest industry trends so you can always see how your business compares.

The TSIA advantage

Efficiently tie people, process, and technology to your financial results with industry-validated best practices and guidance.
Understand what “good” looks like
Track the metrics that matter
Stay current on up-to-the-minute industry trends
See where the industry is headed
Tackle unique business challenges

Meet your research team

With over a century of collective experience, our research experts are here to make sure your business gets the most out of your Managed Services subscription.
Luke Ronkowski
Director, Managed Services Research

George Humphrey

Distinguished VP & Managing Director,
Offering and Delivery Research and Advisory

George Humphrey serves as the vice president and managing director of offering, delivery research, and advisory for TSIA. Touting more than three decades of technology business knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world’s most successful technology business ventures.

Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to TSIA, he was responsible for introducing the world’s first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their business functions. Today he holds seven global patents in communications and networking.

As a research leader at TSIA, Humphrey’s insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving business topics.

George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research and Advisory
Thomas Lah
Executive Director and Executive VP
Thomas Lah
Executive Director and Executive VP
Luke Ronkowski
Director, Managed Services Research
George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research

Supported by expert analytics and insights teams

Our data and research analysts and industry insights teams are here to make sure your researchers have everything they need to help your business thrive.

Data Analysts

Skilled in automation, visualization, and data engineering, our data analysts scale and maintain TSIA’s data engines.

Research Analysts

Using rigorous statistical analysis, our research analysts identify and define the critical insights that fuel our research

Data Journalists

Through data-driven storytelling and targeted interviews with member companies, our data journalists interpret and present our research analysts' findings.
“Benchmarking with TSIA gives our company a very strong set of actionable items.  It also gives us what we need for "Dare to Compare" ourselves against the other companies in the TSIA Managed Services membership.”
Jeff Todd
Director
“The TSIA Benchmarking process supported our goals in prioritizing investments for improvement to become more effective and competitive.”
Laurie Harvey
Senior Director Product Management
“TSIA's exhaustive industry knowledge base [...] provided us with most of the strategic & operational performance metrics required for preparing both our defensive & offensive business case.”
Dilip Chathanath
Chief Digital and Global Business Services Officer

AI Frontiers in Managed Services: A Review of Current Investments and Roadblocks

Learn how to traverse the next large transformational stage in the managed services industry—“The Identity Crisis.”
Get the Report

Essential resources to elevate your entire organization

The TSIA Portal gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.

Ready to become a member?
Our annual plans are designed for your success

These plans provide a range of services, including access to exclusive data, strategic support, and in-depth reviews and discussion with our Research Executives.
TSIA Portal Access
On-Demand Research, Webinars, Data Tools
Research Report Access
Research Inquiries
Custom Benchmark
Conference Vouchers
Premium Credits

Free

Create a Free Account
For individuals who want access to free resources and abridged research reports.
TSIA Portal Access
25 Users
Research Report Access
None/Abridged
Research Inquiries
None
Custom Benchmark
None
Conference Vouchers
None
Premium Credits
None

Standard

Per research area
For companies just starting to use data to make decisions and seeking to become industry-validated.
TSIA Portal Access
Several Users
Research Report Access
Full access
Research Inquiries
Several
Custom Benchmark
One
Conference Vouchers
Several
Premium Credits
None

Premium

Per research area
For companies actively enhancing their strategic objectives and needing additional support from TSIA Member Success and Research Executives for contextual data insights.
TSIA Portal Access
More Users
Research Report Access
Full access
Research Inquiries
More
Custom Benchmark
One
Conference Vouchers
More
Premium Credits
Several

Premium Plus

Per research area
For companies at the senior executive or CXO level, focusing on business model strategy and structure, with Research Executives aiding in using industry-validated data to tackle critical business challenges.
TSIA Portal Access
Many Users
Research Report Access
Full access
Research Inquiries
Many
Custom Benchmark
One
Conference Vouchers
Many
Premium Credits
More

ALL ACCESS

All research areas
For companies seeking cross-organizational transformation, leveraging extensive data-driven strategies to foster innovation and leadership across all levels and departments.
TSIA Portal Access
Most Users
Research Report Access
Full access
Research Inquiries
Most
Custom Benchmark
Several
Conference Vouchers
Most
Premium Credits
Most
Become a Member

Join the conversation

We couldn’t do what we do without you. That’s why whether in-person, virtually, or both, we’re proud to connect you with a diverse and inclusive network of other industry professionals who have solved the same challenges you’re facing.
image - people at a conference
icon - world conference

TSIA World Conferences

Connect with a diverse community of your peers and industry experts, attend inspiring keynotes and breakout sessions, and solve your business’ most pressing challenges.
Learn more

TECHtonic: the TSIA Podcast

Join host Thomas Lah as he discusses tried-and-true strategies companies need to employ to stay relevant, get profitable, and succeed in the ever-changing technology and services space.
Learn more
graphic - podcast player
graphic - discussions

TSIA Discussions

Join a community of your industry peers to hear about lessons learned, discover best practices, and meet new friends along the way.
Learn more

TSIA Webinars

Stay current on the latest tech industry trends and best practices with highly interactive sessions led by our experts and partners.
Browse our webinars
image - person on a video call
icon - webinar

Get started with Managed Services on the TSIA Portal

Gain instant access to a wide breadth of research, webinars, and more, tailored to your preferences in the TSIA Portal.

Want our latest trends and blog insights delivered straight to your inbox?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
By supplying my contact information, I authorize TSIA to contact me. Learn more or opt out.