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Technology companies need to effectively follow the LAER model (Land, Adopt, Expand, and Renew) to retain and grow customers by way of facilitating customer outcomes.

What is expand selling? Sales and Services teams can work together through TSIA's LAER model to effectively and efficiently grow customers.

Create a customer engagement model that cost-effectively works with customers in each of the four phases of TSIA's LAER model (Land, Adopt, Expand, Renew).

How customer success can help managed services providers better focus on the adopt, expand, and renew portions of the LAER customer journey.

How Professional Services and Sales teams can better work together to deliver customer outcomes and respond to disruption in the technology industry.

The ability of customer service and support teams to read and apply data analytics is what can transform an organization

Learn more about what education services is and which types of education services delivery options your organization can use to increase product adoption.

What is education services? It sounds like a trick question, but is it? The role and nature of Education Services organizations has been morphing over the past few years. However, one consistent element is that education services, or whatever name your company gives to a similar organization, is responsible for customer-facing training. Additionally, 82% of Education Services functions train channel partners and 75% provide technical training for internal employees, most commonly Sales, Pre-Sales, and Professional Services personnel.

Your Customer Success team and customer success managers (CSM) can help your company increase technology and service contract renewals more easily.