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Learn more about the roles within an ideal managed services organizational structure and their key functions. Structuring a managed services organization.

So you've on-boarded your customer onto your product or service. What's next? Here's a look at how you can improve your customer on-boarding process.

Improve your service revenue generation by finding out how your customers measure success to better help them achieve their business outcomes.

Consumption analytics ensure you're tracking the right data that brings you the most value in a technology services business

The XaaS model, which refers to “anything”-as-a-service, has become a hot topic in the technology services industry. In response to this growing trend, education service providers are starting to develop learning-as-a-service (LaaS) offers that include cloud-based tools, providing customers with even more accessibility to education resources that benefit learners and educators alike. Here are some things to keep in mind to help you get started in creating your own LaaS offering.

In this three part blog series, you'll learn how to painlessly connect your service offers to business value in the emerging B4B climate.

The next decade will be the most exciting the tech services industry has ever existed thanks to emerging new B4B business models.

Comparison of common escalation and collaborative/swarming support models: which is ultimately better for the customer experience?

The professional services industry faces the unique challenge of needing to transition from a product-based to an outcome-based services model.