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Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
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9 Ways to Transform Your Support Services Organization
Transforming support services organizations. Nine areas customer support service organizations can transform in order to keep up with changing customer demands.
Support Services
For Department Leaders
Professional Services Strategy and Car Maintenance
How to achieve professional services strategy alignment between your professional services charter and overall company objectives.
Professional Services
Professional Services
4 Markers of a LAER Effective Company
Technology companies need to effectively follow the LAER model (Land, Adopt, Expand, and Renew) to retain and grow customers by way of facilitating customer outcomes.
Cross-Functional
For Department Leaders
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Land and Expand Selling Explained
What is expand selling? Sales and Services teams can work together through TSIA's LAER model to effectively and efficiently grow customers.
Customer Growth and Renewal
For executives
4 Phases of Becoming LAER Efficient, Summarized
Create a customer engagement model that cost-effectively works with customers in each of the four phases of TSIA's LAER model (Land, Adopt, Expand, Renew).
Cross-Functional
For executives
The Case for Customer Success in Managed Services
How customer success can help managed services providers better focus on the adopt, expand, and renew portions of the LAER customer journey.
Managed Services
For executives
Professional Services and Sales: Delivering Customer Outcomes
How Professional Services and Sales teams can better work together to deliver customer outcomes and respond to disruption in the technology industry.
Professional Services
For executives
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