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How to Improve the Customer Training and Learning Evaluation Process
Evaluation is the process of determining the value, character, or quality of something or someone. It is both an art and a science, and has long been a shortcoming of most customer training organizations.
Education Services
For Department Leaders
What Is Swarming Collaboration and Why Should I Use It?
Collaborative case swarming, or swarming collaboration, is a great way to improve the customer experience with support organizations.
Support Services
For Department Leaders
Channel Partners and LAER Engagement Model
XaaS changes everything for Channels Partners, especially when it comes to customer engagement models. Read how to enable partners to make the XaaS transition.
CRO Council
For executives
Outcome Selling: Setting up Your Sales Team for Success
If traditional training doesn’t make a material difference in sales’ ability to sell outcomes, then what does?
CRO Council
For executives
Connecting Service Offers to Tangible Customer Value
The responsibility for customer value realization has shifted rapidly toward technology providers, an effect accelerated by the shift to cloud-based technologies and outcome-based business models in B2C markets.
Offering Management
For Department Leaders
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Navigating Company Acquisitions as a Customer Success Leader
While there are a plethora of things to consider, here are four immediate critical steps each customer success executive must take in preparing to secure a new company acquisition.
Customer Success
For executives
Understanding and Combating Unconscious Bias
Unconscious bias affects almost every aspect of the workplace. Read to understand the impact unconscious bias has on diversity and ways to reduce its effects.
Cross-Functional
For managers
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