Help your team thrive

The ability of customer service and support teams to read and apply data analytics is what can transform an organization

What is education services? It sounds like a trick question, but is it? The role and nature of Education Services organizations has been morphing over the past few years. However, one consistent element is that education services, or whatever name your company gives to a similar organization, is responsible for customer-facing training. Additionally, 82% of Education Services functions train channel partners and 75% provide technical training for internal employees, most commonly Sales, Pre-Sales, and Professional Services personnel.

Your Customer Success team and customer success managers (CSM) can help your company increase technology and service contract renewals more easily.

Because managed services runs some or all of a company's infrastructure and/or applications, this function plays a critical role in the MSP customer journey.

Learn how capturing the right data can help you optimize your customer journey map and provide your customers with a dynamic and individualized user experience.

Find answers to the question what is managed services? and learn about the different types of managed service offers your company can be providing.

Sales teams need support. How Services teams are perfectly positioned to lead Sales to potential upsell and cross-sell opportunities.

In today’s subscription-centric world, customer churn is like kryptonite. Even in small amounts, it is toxic to the business. It’s therefore not surprising that service organizations are looking for every lever they can pull to drive customer adoption of their solution as a means to help secure subscription renewals. For example, customer success organizations are being put in place to ensure customers are properly onboarded onto the platform. Robust analytics capabilities are being developed that allow solution providers to see how widely and effectively users are adopting their technology. Professional services organizations are starting to develop new adoption services and change management offers whose goal is to improve user adoption.

The XaaS model, which refers to “anything”-as-a-service, has become a hot topic in the technology services industry. In response to this growing trend, education service providers are starting to develop learning-as-a-service (LaaS) offers that include cloud-based tools, providing customers with even more accessibility to education resources that benefit learners and educators alike. Here are some things to keep in mind to help you get started in creating your own LaaS offering.