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Navigating AI Industry Trends: A Manager’s Guide to Real-World Performance and Capability Development

Navigating AI Industry Trends: A Manager’s Guide to Real-World Performance and Capability Development

This guide will help you understand key AI industry trends, address the challenges of AI implementation, and build the right AI capabilities to enhance your organization’s performance and efficiency.
Cross-Functional
For managers
TSIA
June 5, 2024
Product Manager vs. Offering Manager: What’s the Difference?

Product Manager vs. Offering Manager: What’s the Difference?

So what is product management, and how does it differ from offering management?
Offering Management
For managers
Hal Stanley
May 21, 2024
 The Art of Using AI to Build a Seamless Customer Experience with Dell

The Art of Using AI to Build a Seamless Customer Experience with Dell

Are you ready to unlock the secrets behind the AI-driven strategies transforming businesses today? As part of the TSIA INTERACT conference in Orlando, attendees had the unique opportunity to hear from Doug Schmitt, President of Dell Technologies Services, in an exclusive closing keynote.
Cross-Functional
For managers
Thomas Lah
May 16, 2024
Transforming Support Services Career Planning for the Hybrid Work Era

Transforming Support Services Career Planning for the Hybrid Work Era

During the pandemic, businesses worldwide seamlessly transitioned to remote work, showing remarkable resilience. According to a TSIA quick poll conducted in May 2020, a staggering 95% of organizations experienced minimal disruption to their operations. The future of work had arrived, and it was digital.
Support Services
For managers
Francoise Tourniaire
March 25, 2024
Navigating Hybrid Work Training

Navigating Hybrid Work Training

Many organizations in today’s hybrid work settings also grapple with problems like keeping employees engaged, boosting productivity, and retaining talent. We believe that reimagining how and when team members receive training can effectively address these issues. In this article, we’ll share strategies that successful organizations employ to enhance training in a hybrid environment and support the transition back to the office for support services teams.
Support Services
For managers
Francoise Tourniaire
March 12, 2024
Revolutionizing Onboarding in Hybrid Work Environments

Revolutionizing Onboarding in Hybrid Work Environments

It should come as no surprise that traditional onboarding methods are facing unprecedented challenges in the modern hybrid work world, as they rely on face-to-face interactions.
Support Services
For managers
Francoise Tourniaire
February 27, 2024
AI in Data and Analytics

AI in Data and Analytics

To harness the transformative potential of AI, organizations must adopt a strategic and sustainable approach that seamlessly blends technology and human expertise to boost productivity.
Cross-Functional
For managers
Erin Horowitz
November 30, 2023
Unleashing the Potential: AI and Professional Services

Unleashing the Potential: AI and Professional Services

The potential benefits of incorporating AI into technology professional services are exciting for those looking to streamline and optimize their practices.
Professional Services
For managers
Bo DiMuccio
June 27, 2023
Understanding and Combating Unconscious Bias

Understanding and Combating Unconscious Bias

Unconscious bias affects almost every aspect of the workplace. Read to understand the impact unconscious bias has on diversity and ways to reduce its effects.
Cross-Functional
For managers
Erin Horowitz
November 18, 2021

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