For executives
Lead with confidence
For executives seeking a competitive edge, the TSIA Blog is your passport to the critical trends and developments shaping your industry. Subscribe today and stay ahead of the curve.
3 Steps To More Insightful Value From NET Promoter Scores
Several key VoC metrics are instrumental in informing companies. These metrics include net promoter scores (NPS), customer satisfaction (CSAT), and customer effort scores (CES).
Customer Success
For executives
Upsells and Cross-Sells through Channel Partners
Avoid the five most common mistakes that most companies make when they attempt to drive XaaS/SaaS upsells and cross-sells through their channel partners.
CRO Council
For executives
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Expand and Renew Your Way to Subscription Success
Learn the key capabilities every company needs to succeed in a subscription economy and discover the steps you can do right now to expand your customer base.
Customer Growth and Renewal
For executives
Partner Models for an XaaS/SaaS World
Understand why XaaS businesses need to shift their partner models away from segmentation by partner type toward segmentation by partner motions.
CRO Council
For executives
Onboarding Drives Adoption, Expansion, and Secure Renewals
Learn how to adjust your customer onboarding experience to set the tone for the relationship, lay the groundwork for renewals, and promote customer success.
Customer Success
For executives
Who Should Own Renewals Inside Your Org?
Who should really own Saas Renewals? TSIA's best practices and principles for designing a renewal coverage model in a XaaS world.
Customer Growth and Renewal
For executives
SaaS Value Propositions: Improving your Odds of Success
For XaaS value propositions, almost ALL the revenue is at risk at the time of renewal. We compare this with traditional software value propositions and hardware offers.
Offering Management
For executives
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