Elevate your influence and take the stage at TSIA World
Gain professional recognition for your expertise as a thought leader by showcasing your methodologies, business strategies, case studies, and best practices across various functions within technology and services organizations, including:
- Data analytics and AI
- Creating effective service offers
- Delivering value across the customer lifecycle
- Digitizing service and delivery business models
- Optimizing revenue operations
Speaker Qualifications and Conditions
Speaker qualifications
- Speaker must be a practitioner with first-hand experience in the subject matter. (Speaking opportunities are available for TSIA Industry Solution Partners in selected Conference sponsorship packages.)
- Speaker must be available to present in person. One complimentary registration is awarded per speaking session. Co-presenters must purchase an additional registration or use a Membership voucher.
- Speaker must be able to share the ROI or benefits of the technology, solution, or process.
- Speaker must be passionate about sharing knowledge with others, creative, dynamic, and experienced with audience engagement tactics.
Content criteria
TSIA World Conference content is carefully curated to inspire attendees to transform their businesses and advance their professions. Here is what we are looking for in TSIA World Conference content and speakers:
- Content is current, innovative, and original to TSIA World conferences. It is not repurposed from past TSIA and non-TSIA events.
- Content is approved by the speaker’s employer for presentation to an external audience.
- Content can be delivered in either a 10-, 20-, or 30-minute session.
- Content aligns with the various functions within technology and services organizations.
- TSIA World Conference content is carefully curated to inspire attendees to transform their businesses and advance their professions. Here is what we are looking for in TSIA World Conference content and speakers:
- The speaker represents that copies of materials provided to attendees at the Conference will be made only from legal copies and that speaker either (a) owns the copyright, (b) has written permission from the copyright owner(s) for this use, or (c) reasonably believes this use of each copyrighted work to be fair use or in the public domain. Copyright notices and attributions for each copyrighted work will be included in all such materials.
- A complete submission should include the following:
- Session Title
- An abstract of 2-3 sentences describing the session
- Who should attend
- Three key actionable takeaways
Conditions
- By agreeing to speak at a TSIA World Conference, speakers are expected to complete all the assigned tasks and meet the deadlines to submit their session and speaker deliverables via the Speaker Resource Center. These include, but are not limited to submitting a speaker bio, a session abstract, presentation slides, and any other materials required by the conference organizers. The speakers are also responsible for registering for the conference, booking travel and accommodation, and participating in our Speaker Office Hour. Failure to comply with these requirements may result in the cancellation of the speaking engagement.
- Circumstances beyond TSIA's control may necessitate changes to the Conference agenda. In such situations, TSIA reserves the right to cancel or replace speakers and modify topics. In cases where TSIA exercises its right to modify the agenda, speakers affected by the change will be notified in writing. Any substitutions or modifications will be updated on the TSIA World website as soon as possible.
- Speakers may withdraw from participation as a presenter by giving 45 days’ written notice to TSIA before the Conference.
- The materials and content presented at TSIA conferences, including but not limited to presentations, workshops, discussions, and documentation, are for personal use only. Attendees are strictly prohibited from downloading, recording, sharing, publishing, or distributing any conference content on social media platforms, AI assistants (i.e., ChatGPT, CoPilot, Gemini) or other similar platforms. Unauthorized distribution, whether by physical or digital means, is a violation of our terms and may result in legal action.
- TSIA does not permit conference attendees to use cameras or recording devices to record or livestream images, video, or audio of conference events sessions, speaker presentations, or performances. Because mobile devices are widely owned and used, we disclaim all liability for the conduct of attendees who record video, audio, or images of you or other attendees.
- TSIA, however, uses its personnel or professional photographers to take photographs at the conference to memorialize the conference’s events and to spotlight the conference experience. Accordingly, we reserve the right to use photographs taken at the conference for marketing purposes including, but not limited to, posting the photographs on social media and our various websites, including them in print and/or email marketing campaigns, and distributing or displaying them in any and all media, and using any and all technologies, in existence now or in the future. By enrolling and attending the event, you irrevocably authorize TSIA to make such uses of photographs and to include and display your likeness and name and/or company without requiring compensation or additional permission for these purposes now or anytime in the future.
- We also record audio and video of conference sessions and interviews of attendees, including but not limited to keynotes, fireside chats, breakout sessions, and tableside conversations at workshops and roundtables. TSIA audio and video recordings of mainstage and breakout sessions will be available on the TSIA Portal. Audio recordings of tableside conversations are for internal purposes only, such as capturing commentary and feedback about the conference. By enrolling and attending the event, you authorize TSIA to record this audio and video without requiring compensation or additional permission for these purposes.
- TSIA, at its discretion, may grant the use of captured videos, recordings, and photographs to exhibitors, sponsors, and speakers with prior approval and appropriate attributions to the TSIA World Conference.
TSIA World ENVISION
Conference Topics
Customer Success Strategy: Best Practices for Retention and Growth
The Customer Success Strategy: Best Practices for Retention and Growth track focuses on building and scaling effective customer success organizations to drive retention and growth. Attendees will learn how to design impactful onboarding programs, measure customer value, and proactively engage with customers throughout their journey. Sessions will explore best practices in customer health scoring, digital customer success strategies, and aligning customer success with overall business objectives. This track provides actionable insights to empower companies to cultivate loyal customers and maximize lifetime value.
This track is ideal for:
- Customer Success Managers (CSMs) and directors seeking to improve their strategies and tactics.
- VP's of Customer Success are looking to scale their organizations effectively.
- Sales and marketing professionals aiming to align their efforts with customer retention goals.
- Executives seeking to understand the strategic importance of customer success in driving revenue.
Improving Support and Field Service Operations: Efficiency, Tech, and CX
The Improving Support and Field Service Operations: Efficiency, Tech, and CX track provides a comprehensive look at optimizing both remote and on-site service delivery. Participants will learn how to integrate support and field operations for seamless customer experiences, leverage technology for proactive maintenance, and enhance field technician efficiency. Sessions will cover topics like remote diagnostics, mobile workforce management, and the use of data analytics to improve service outcomes. This track empowers attendees to streamline service operations, reduce downtime, and enhance customer loyalty through a unified support and field services strategy.
This track is ideal for:
- Support and field service managers and directors seeking to improve operational efficiency.
- Field service technicians and engineers looking to enhance their skills and knowledge.
- IT and service leaders interested in leveraging technology for better service delivery.
- Anyone involved in customer experience and seeking to drive customer satisfaction through optimized support and field operations.
Professional & Education Services: Driving Time to Value for Impact & Growth
The Professional & Education Services: Driving Time to Value for Impact & Growth track focuses on optimizing service delivery and enhancing customer outcomes through effective professional and education services. Attendees will explore strategies for developing and delivering high-value training, consulting, and implementation services that drive customer adoption and success. Sessions will cover topics like service portfolio management, learning methodologies, and measuring the impact of education and professional services. This track empowers participants to transform their service offerings into strategic differentiators that accelerate customer value realization.
This track is ideal for:
- Leaders and managers of professional and education services organizations.
- Training and instructional design professionals seeking to enhance learning effectiveness.
- Consulting and implementation specialists looking to improve service delivery.
- Anyone involved in delivering customer-facing services that drive adoption and value.
Revenue Excellence: Driving Renewal and Growth Across the Customer Lifecycle
The Revenue Excellence: Driving Renewal and Growth Across the Customer Lifecycle track focuses on strategies to maximize revenue throughout the customer lifecycle. Attendees will explore how to enhance sales effectiveness, optimize pricing and packaging, and drive recurring revenue growth through effective renewals and expansions. Sessions will cover topics like value selling, customer segmentation, and the use of data analytics to identify revenue opportunities. This track provides actionable insights for organizations seeking to improve profitability and drive sustainable revenue growth.
This track is ideal for:
- Sales leaders and executives focused on increasing revenue and profitability.
- Marketing professionals responsible for pricing, packaging, and demand generation.
- Customer success leaders seeking to drive expansion and renewal revenue.
- Finance professionals involved in revenue forecasting and analysis.
- Anyone involved in strategic planning and seeking to improve overall revenue performance.
Scaling Managed Services and Partner Management for Greater Value and Delivery
The Scaling Managed Services and Partner Management for Greater Value and Delivery track at the TSIA Conference explores the intersection of delivering managed services through effective partner ecosystems. Attendees will learn how to build and optimize partner-driven managed service offerings, focusing on service delivery, partner enablement, and customer value realization. Sessions will cover best practices for partner program design, contract management, and leveraging technology to enhance service delivery. This track provides crucial insights for organizations seeking to scale their managed services business and drive revenue growth through strategic partnerships.
This track is ideal for:
- Managed service providers (MSPs) and those looking to develop MSP programs.
- Channel managers and directors focused on expanding their partner ecosystem.
- Service operations leaders seeking to optimize service delivery through partnerships.
- Anyone involved in developing and managing managed service offerings or partner programs.
Top Technology Solutions for Digital Transformation in B2B Services
The Top Technology Solutions for Digital Transformation in B2B Services track explores technology solutions designed to optimize revenue, service delivery and enhance customer experiences. Solutions will cover how AI, automation, and data analytics are transforming service operations, enabling proactive support, and driving efficiency. Sessions will cover topics like service automation platforms, predictive analytics, and the integration of AI capabilities into existing service ecosystems. This track equips participants with the knowledge to leverage technology for competitive advantage and deliver exceptional service outcomes.
This track is ideal for:
- Service operations leaders seeking to modernize their technology infrastructure.
- IT professionals responsible for implementing and managing service technologies.
- Service product managers looking to integrate innovative solutions into their offerings.
- Anyone interested in understanding how technology is shaping the future of technology business models.
