Welcome to TSIA Research Journeys

Discover how to optimize customer success engagement strategies using AI and digital tools in our Research Journey, "Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age." Learn to balance automation and human touch to enhance customer satisfaction and reduce costs.

Explore how the technology industry is shifting from traditional cost-plus to value-based pricing models. Learn why adapting your pricing strategy is crucial to avoid losing market share, revenue, and competitive edge. Join our Research Journey for insights that can transform your business.

Learn how AI can enhance customer expansion and drive revenue growth. In this Research Journey, discover strategies to improve operational efficiency and predict customer needs using generative AI and machine learning.

In an era when budgets are tightening, and every department is under the microscope, customer success teams must demonstrate their undeniable value. Gone are the days of unlimited budgets and value assumptions; today, customer success executives find themselves in the hot seat, needing to justify their operations’ existence and efficacy.

Ready to supercharge your revenue with AI? Join our Research Journey on cutting-edge AI use cases. Learn practical applications, overcome challenges, and unlock new revenue streams for your tech business.

Have you ever wondered how the pricing of professional services could evolve amidst the monumental industry changes happening today? Pricing has always been a pivotal aspect of business strategy, but sole reliance on traditional methods won’t cut it anymore. If you’re looking to stay ahead in your industry, understanding the art and science of pricing is more crucial than ever.

The managed services landscape is booming. As more organizations outsource IT and other critical business functions to managed service providers (MSPs), practical tools to measure success in this domain become paramount. However, ‌traditional metrics—centered around cost reduction and service levels—no longer suffice in a world increasingly driven by outcomes. Are you capturing the total value that managed service providers deliver?

AI-driven service portfolio optimization. Artificial Intelligence’s profound influence on a pivotal area: Offering Management.

As companies pivot to this new framework, there emerges a colossal challenge: How can businesses keep their learning content as agile and dynamic as their products and services?

AI has shaped and will continue to shape predictive and proactive support in field services, support services, and supply chains. However, organizations are struggling to leverage and get total value from AI. Let’s explore why.

Discover industry best practices to deploy AI capabilities at an expansive scale, ensuring holistic integration and maximum return on investment.

In managed services, pricing plays a crucial role in shaping business outcomes. It’s essential to strike the right balance between competitiveness, profitability, and customer satisfaction.

Revenue growth and customer renewals are critical for the long-term success of any organization.

In the realm of customer success, organizations face a pressing challenge: how to achieve sustainable growth, drive adoption, and secure the necessary funding to ensure success in the long run.

By embracing profitability as a core objective, SaaS companies can position themselves for long-term success and secure the necessary support from investors in a changing landscape.