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What Is Customer Success? Definition, Importance, and Value

Discover the definition of Customer Success, its impact on business growth, and how it drives retention, expansion, and satisfaction through proactive engagement and measurable outcomes.

Stephen Fulkerson

December 18, 2024

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Partnering With Third-Party Field Service Providers

The top reasons why field services organizations are outsourcing labor. Discussion of third party field service providers

Vele Galovski

March 10, 2020

The Impact of a Customer Contact Strategy on Churn Rates

Find out how having a customer contact strategy can improve churn rates and receive tips for getting started. Lessons from TSIA Leadership

Jack Johnson

December 3, 2019

Your Guide to Selling Managed Services

This blog can serve as a roadmap for selling managed services effectively. Find out what it really takes to sell managed services

George Humphrey

November 26, 2019

Optimizing Service Delivery - Costs and Experience

10 things we know from benchmarking equipment manufacturers about their customer experience. Optimizing service delivery for cost reduction and CX improvement.

Vele Galovski

September 10, 2019

LAER: The Roadmap for Revenue Growth

Achieve business growth and increase revenue at every stage of the customer life cycle with the LAER model (Land, Adopt, Expand, Renew).

Jack Johnson

September 3, 2019

Managed Technology Services Providers

How a well-developed managed services offering can benefit technology suppliers and their customers. Transforming from technology provider to managed services provider.

Luke Ronkowski

August 8, 2019

Technology Industry Trends in SaaS Pricing

Trends in Saas pricing models - quick tips and common mistakes to avoid when pricing software-as-a-service (SaaS) offers.

Hal Stanley

August 6, 2019

Are You Ready to Sell Technology Subscriptions?

Sales readiness for technology subscriptions. Learn how to cost-effectively grow tech revenues when your customers want their tech on a subscription basis.

Steve Frost

August 1, 2019

How to Grow Maintenance and Support Revenues

Optimize your support revenue outcomes by attaching new contracts, support contract renewal, and upselling to premium support.

Hal Stanley

June 11, 2019

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For executives

Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.

A Content Consumption Strategy for Driving Product Adoption and Learning Subscription Renewal Rates

Learn how to drive product adoption and renewal rates in education services with a strategic content consumption plan. Discover actionable insights, proven strategies, and key takeaways to boost learner engagement and achieve measurable business outcomes.

Maria Manning-Chapman

December 19, 2024

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

Discover how "Everything-as-a-Service" (XaaS) transforms healthcare by shifting from traditional product-based models to continuous, value-driven solutions. Explore the benefits, challenges, and critical insights for healthcare technology providers transitioning to XaaS for improved patient outcomes and operational efficiency.

Roy Dockery

November 20, 2024

How to Future-Proof Your B2B Software Pricing in an AI-Driven World

Discover how AI is transforming B2B software pricing strategies. In a recent TECHtonic Podcast episode, Thomas Lah and Dan Balcauski reveal actionable insights for shifting beyond traditional per-user models to value-driven approaches that align with customer outcomes and boost profitability. Learn practical steps to future-proof your pricing for an AI-influenced world.

Thomas Lah

November 14, 2024

Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

Discover how AI can transform your tech business by cutting costs and boosting revenue. Learn actionable strategies for leveraging AI to enhance efficiency, reduce churn, and drive sustainable growth.

Thomas Lah

November 13, 2024

AI in Tech: From Buzzword to Business Backbone

Discover how AI transforms tech companies from buzzword to business backbone. Learn what it takes to become an AI-native company where data-driven decision-making, automation, and enhanced customer experiences are crucial to success. Stay ahead by integrating AI into your business model today.

Thomas Lah

October 30, 2024

Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age

Discover how to optimize customer success engagement strategies using AI and digital tools in our Research Journey, "Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age." Learn to balance automation and human touch to enhance customer satisfaction and reduce costs.

Stephen Fulkerson

October 18, 2024

From Cost-Plus to Value-Based: The Pricing Evolution in Technology Services

Explore how the technology industry is shifting from traditional cost-plus to value-based pricing models. Learn why adapting your pricing strategy is crucial to avoid losing market share, revenue, and competitive edge. Join our Research Journey for insights that can transform your business.

Hal Stanley

October 17, 2024

Using AI to Enhance Customer Revenue Expansion

Learn how AI can enhance customer expansion and drive revenue growth. In this Research Journey, discover strategies to improve operational efficiency and predict customer needs using generative AI and machine learning.

Jack Johnson

October 16, 2024

The Future of B2B Customer Engagement: How AI Is Transforming the Buyer-Seller Relationship

Discover how AI reshapes B2B sales by streamlining decision-making and enhancing customer success. Learn how businesses can leverage AI to make data-driven sales decisions and prevent churn while sales professionals adapt to strategic roles.

Thomas Lah

September 26, 2024

TSIA vs. Traditional Management Consulting and Analyst Firms

Discover how TSIA provides cost-effective, data-driven solutions tailored to optimize your business performance. Learn how TSIA differs from traditional management consulting and analyst firms to deliver actionable insights that drive measurable results for technology providers.

Thomas Lah

September 17, 2024

The Hard Truth About Mastering Change Management

Discover how to master change management in tech. Learn key strategies to embrace continuous change, foster accountability, and drive successful organizational transformations.

TSIA

September 12, 2024

Moving to a Professional Services Subscription Model

Subscription services is the new, appealing model for many professional services organizations. Delivering recurring revenue is considered higher value toward the overall valuation of the company.

Dave Young

September 11, 2024

Technology Industry Quarterly Review Q2 2024 Webinar: Key Insights and Trends

Gain critical insights into the Q2 2024 tech landscape. Learn about shifting sales & marketing trends, cloud performance, AI's impact, and essential profitability metrics.

Thomas Lah

August 30, 2024

Podcast: Practical Ways to Unlock Revenue Growth with AI

Discover how AI can unlock revenue growth for your business. Learn practical strategies for leveraging AI in renewal management, reducing churn, and driving sustainable growth from the latest TSIA TECHtonic Podcast with Brent Grimes, CEO of Reef.ai.

TSIA

August 28, 2024

Complexity Kills: Why Simplifying Your Business Is Crucial for Digital Transformation

Discover why simplifying your business is key to successful digital transformation. Learn how reducing complexity can enhance customer experience and drive long-term growth.

TSIA

August 22, 2024

The Four Phases to Becoming LAER Efficient

Discover the secrets to customer success and recurring revenue growth with TSIA's LAER framework (Land, Adopt, Expand, Renew). Optimize your customer engagement strategy for long-term profitability, especially in the age of subscription and XaaS models.

TSIA

August 20, 2024

Growth Strategies for Small Businesses: From Market Research to AI Implementation

Discover effective business growth strategies for small businesses, from mastering cost control to implementing AI.

TSIA

August 13, 2024

Navigating AI Implementation in Your Business: Building a Strong Foundation for the Future

Discover how to transform your tech company into an AI-native business. Learn strategies for AI adoption, centralizing data, and optimizing human capital to drive efficiency and innovation.

Thomas Lah

July 30, 2024

Navigating AI Adoption in Tech Businesses

Explore the transformative potential of AI in tech businesses with insights from Thomas Lah on the Eye on AI podcast. Discover real-world AI use cases, strategic adoption timing, and overcoming common barriers to AI success.

TSIA

July 24, 2024

What is Partner Success?

Explore the evolution and essential strategies of Partner Success in the XaaS era with this comprehensive guide.

Jared Raftery

July 9, 2024

Optimize Your XaaS Business Model with TSIA’s Data-Driven Frameworks

Stay ahead in the competitive XaaS industry by mastering key business metrics like the Rule of 35 and RAC. Continuously assess and optimize your company’s performance against these benchmarks to drive sustainable growth and efficiency, positioning yourself as a strategic leader in your organization.

Thomas Lah

June 27, 2024

Unlocking Profitability in the Subscription Economy: Strategies for As-a-Service Success

In this post, you'll learn what it means to embrace a subscription-based business model in tech, and how that can lead to future profitability. Read more!

Thomas Lah

June 25, 2024

AI for Profitability: An Executive’s Guide

Learn how AI can drive business growth and profitability. Discover a roadmap for successful AI implementation and achieve transformative outcomes in your industry.

TSIA

May 17, 2024

Aligning Sales and Customer Success for Scalable Growth: Insights and Best Practices

Are your sales and customer success teams working harmoniously to maximize customer growth, or are they more like ships that pass in the night? If you’ve ever felt the friction of these critical teams operating in silos, you’re not alone. This common challenge can lead to inefficiencies, frustrated customers, and lost revenue opportunities. But what if there was a way to turn this around?

Marc Troyan

May 8, 2024

Make Smart Decisions with TSIA’s Expertise

Discover how to make smart decisions™ with TSIA's expertise. Explore challenges, mission, unique offerings, TSIA Portal benefits, and plans. Let TSIA guide your journey.

TSIA

April 23, 2024

The State of XaaS Channel Partnerships 2024

If you’re seeking to understand channel partnerships’ pivotal role in driving ARR growth, you're in the right place. Welcome to “The State of XaaS Channel Partnerships 2024” report, an industry update on the new normal for vendors and partners in subscription-based XaaS (technology as a service).

Jared Raftery

April 16, 2024

The State of Services for Industrial Equipment Manufacturers 2024

Are you navigating the complexity of industrial equipment (IE) services? Whether you're a seasoned service executive at an industrial equipment company or an innovative leader within an original equipment manufacturer (OEM), the “The State of Services for Industrial Equipment Manufacturers 2024” report is your guide to mastering the current landscape.

George Humphrey

April 10, 2024

What is Professional Services: A Quick Guide

As professional services are a central part of successful customer journey outcomes, it’s important to discuss some key questions about how to define them, especially as services convergence and the blurring of previously clear lines continue apace. So, what are professional services?

Bo DiMuccio

April 9, 2024

The State of the Chief Revenue Officer 2024

Are you ready to unlock the future of sales in the AI-driven era? “The State of the Chief Revenue Officer 2024” is your essential guide to navigating this landscape. As a chief revenue officer (CRO) or top executive, you know the dawn of AI brings both challenges and unprecedented opportunities. This report is tailor-made for you, offering groundbreaking insights into more innovative sales strategies that will revolutionize your approach.

Steve Frost

April 3, 2024

The State of Customer Growth and Renewal 2024

As 2024 unfolds, businesses like yours are navigating challenges, from the foggy forecasts of market conditions to the unpredictable waves of global geopolitical unrest. This year marks a critical juncture where the pursuit of profit collides with the imperative of revenue growth, pushing companies to the brink as they strive for profitable expansion amid tightening economic belts.

Jack Johnson

March 27, 2024

The State of Education Services 2024

Are you ready to dive into the latest insights shaping the education services sector? Look no further than the “State of Education Services 2024” report, which delves into the most relevant trends impacting education organizations today.

Maria Manning-Chapman

March 19, 2024

The State of Support Services 2024

Are you looking for the key marketplace trends and critical capabilities in the technology industry that can help your support services organization thrive in 2024? Look no further. In the “State of Support Services 2024” report, you can gain access to the knowledge you need to steer your organization toward success in an era of transformation.

Vele Galovski

March 14, 2024

The State of Managed Services 2024

In our comprehensive “State of Managed Services 2024” report, we unravel pivotal moments from the past year, shedding light on the challenges that managed services members encounter to equip you with invaluable knowledge, enabling you to confront these challenges head-on and chart a course toward sustained success.

Luke Ronkowski

March 11, 2024

The State of Offering Management 2024

Creating compelling products and services is crucial. But how do industry leaders navigate this complex landscape? Enter offering management.

Hal Stanley

March 7, 2024

The State of Professional Services 2024

Are you ready to dive into the world of professional services with us? Our latest annual report, “The State of Professional Services 2024,” delves into the ongoing battle between two powerful forces: inertia and change.

Bo DiMuccio

February 20, 2024

State of Technology Business Models 2024

As we step fully into 2024, technology companies are finding themselves at a crossroads as they work to navigate the impact of AI on their business models while working toward profitable SaaS models.

Thomas Lah

February 20, 2024

The State of Customer Success 2024

Ever wonder what it takes to truly succeed in today’s fast-paced world of customer success? Well, we’ve got you covered! Our latest report, “The State of Customer Success 2024,” is packed with all of the information you need to stay ahead of the game.

Stephen Fulkerson

February 20, 2024

The State of Technology Services 2024

If you’re ready to explore the game-changing opportunities AI presents to technology services operations, you’re in the right place. This latest report dives deep into AI’s potential to revolutionize your business in 2024.

George Humphrey

February 20, 2024

Introducing the New TSIA Portal: Your Career Will Thank You

We're thrilled to introduce you to our new TSIA Portal, designed to give tech executives, department heads, and senior managers free access to a wealth of career-advancing and proprietary data, research, and insights.

TSIA

February 15, 2024

Navigating AI Adoption: Challenges, Opportunities, and Strategies

AI’s allure is undeniable, promising increased efficiency, enhanced decision-making, and a competitive edge like never before.

Erin Horowitz

January 25, 2024

A Path to Crafting Complete Offers for Tech Success

In this blog, we will dive deep into the insights from the conference session track, “Unifying Offering Management for Complete Offers,” and explore how dismantling these silos can revolutionize the way you approach your product offerings.

Erin Horowitz

December 7, 2023

Mastering Monetization: The Key to OEM Software Success

Free-to-fee models, transitioning from traditional license sales to subscription-based business models, hardware, software, AI, and services.

Kevin Bowers

November 9, 2023

Navigating the AI Landscape

While the path ahead for AI is still shrouded in some mystery, the event made one thing clear: we're at an exciting crossroads.

Erin Horowitz

October 19, 2023

The Road to Digital Transformation

To thrive, an OEM’s future toolkit must boast software-centric solutions, making them synonymous with software, Software as a Service (SaaS), and artificial intelligence (AI).

October 5, 2023

The Evolving Landscape of AI Capabilities in the Tech World

The widespread proliferation of the internet transformed global communication, and now, generative AI stands at the cusp of another monumental shift. But, as with all technological advancements, it’s essential to discern between the transformative potential and the surrounding hype.

Thomas Lah

September 21, 2023

Silo Busting to Drive Profits and Growth: Attend TSIA World ENVISION 2023

"Silo Busting to Drive Profits and Growth" isn’t just a catchy phrase; it encapsulates a serious challenge that many tech companies grapple with on a daily basis.

September 18, 2023

The Power of Data: A Journey of Transformation and Success

Harnessing the Power of Data: A Journey of Transformation and Success. Industry Insights from TSIA’s 2023 World Interact Conference

Erin Horowitz

August 31, 2023

The Rise of Generative AI: Transforming Technology Offerings

In offering management, businesses are increasingly adopting AI to optimize workflows and boost efficiency.

Jasmine Pilar

August 17, 2023

Recurring Revenue Profitability: Innovation and Empowerment

Finding ways to boost recurring revenue profitability is a key goal for subscription-based companies. To achieve it, organizations must tap into their creative potential.

Erin Horowitz

August 10, 2023

Technology, People, & Sustainability in Customer Service

Sustainable customer service practices are discussed, the important roles of Technology, People, & Sustainability in Customer Service organizations.

Erin Horowitz

August 3, 2023

Taking Customer Success from Art to Science

Customer success, once considered an art project, is now being approached as a science, with organizations seeking innovative tools and platforms to unlock their true potential.

Erin Horowitz

July 27, 2023

How to Build Customer Understanding: Customer-Centric Strategies of HPE and Google Cloud

In this blog, we will explore the journeys of HPE and Google Cloud as they discovered the keys to understanding and improving their customer experience.

Erin Horowitz

July 13, 2023

Investing in Customer Success: Aligning Strategies for Growth

How can you invest in customer success to improve adoption, expansion, retention, and customer satisfaction? And how do you do so while still boosting revenue?

Stephen Fulkerson

July 3, 2023

Digital Transformation in Managed Services

As companies undergo digital transformation, they are confronted with the challenge of transitioning to the cloud while still maintaining their necessary legacy services.

Erin Horowitz

June 12, 2023

Cost-Effectively Scaling Customer Success

How do customer success organizations scale to meet these demands while being economical and cost-effective?

Stephen Fulkerson

June 1, 2023

5 Key Takeaways from TSIA World Interact 2023

The TSIA World Interact '23 conference was held from May 8 to 10, 2023 and was attended by more than 1,200 professionals from the technology and services industries–we are thrilled to say it was a huge success!

May 18, 2023

Building a Customer Success Profit Center

As technology companies navigate ongoing economic uncertainty, there has been a significant pivot to customer retention and a new focus on serving customers more cost-effectively.

Stephen Fulkerson

April 28, 2023

Are Sales Specialists the Solution?

CROs have a purpose that goes beyond sales. While they are responsible for hitting the company’s numbers, they have a far more strategic remit: generating growth with an eye on profitability.

Steve Frost

February 28, 2023

Embracing the Hybrid Work Environment: Navigating the Post-Pandemic New Normal

Over the past three years, our workplaces have experienced a makeover, transitioning from centralized setups to the very virtual and settling into a hybrid model.

Vele Galovski

January 11, 2023

How to Grow Your Business in a Turbulent Economy

Companies are changing from large heavy field-facing sales organizations responsible for selling capital products and attached support, to virtual sales organizations capable of selling products as a service, enabled by robust digital-based technology and marketing.

Jack Johnson

July 14, 2022

Streamline Your Customer Onboarding Through Early Evaluation

So, what can you do to ensure you start off your onboarding process on the right foot?

Darlene Kelly

May 3, 2022

Executive Leadership Guide to Successful Digital Transformation

Here’s a clear picture of what successful digital transformation looks like, and tangible next-steps to accomplish it.

Thomas Lah

April 7, 2022

How Effective Are You at Monetizing Service Offers?

How well is your company monetizing the value delivered by your technology service activities?

Hal Stanley

March 24, 2022

Managed Services Trends in 2022

Digital transformation is coming for every industry, and managed services is no exception.

Luke Ronkowski

January 27, 2022

Channel Partners and LAER Engagement Model

XaaS changes everything for Channels Partners, especially when it comes to customer engagement models. Read how to enable partners to make the XaaS transition.

Jared Raftery

December 16, 2021

Outcome Selling: Setting up Your Sales Team for Success

If traditional training doesn’t make a material difference in sales’ ability to sell outcomes, then what does?

Steve Frost

December 14, 2021

Navigating Company Acquisitions as a Customer Success Leader

While there are a plethora of things to consider, here are four immediate critical steps each customer success executive must take in preparing to secure a new company acquisition.

Stephen Fulkerson

November 23, 2021

The Future of B2B Platforms and How to Make Sure You’re Prepared

The road to a growing scalable ecosystem centric business is a long one. It takes strategic vision, patience and funding.

Hal Stanley

November 11, 2021

Strategies to Retain Customer Success Top Talent

Given the rise in the Customer Success job market, it’s important now more than ever for companies to retain their talent and get ahead of turnover.

Darlene Kelly

October 28, 2021

Three Keys to Enhancing Customer Experience Through Segmentation

Segmentation helps companies decide how to best divide and manage their customers in a model where customer engagement is not equal among all customers.

Marc Troyan

October 21, 2021

Is Digital Learning Here to Stay?

While public classroom training and in-person onsite training will remain a part of the customer training portfolio, all indications are that digital learning is here to stay and that smart customer training organizations will effectively monetize digital options to restore education revenue to, and ultimately exceed, its pre-pandemic state.

Maria Manning-Chapman

October 12, 2021

Frictionless Selling for the New World of XaaS Sales

Frictionless selling is the future for XaaS, and it’s already here. Read about why streamlining your self-onboarding sales process is more important than ever.

Steve Frost

October 7, 2021

Building a Sustainable Digital Partner Channel

Achieving success in this new, digital ecosystem requires partner channels to adapt. Follow these best practices to reach new customers digitally.

Jared Raftery

October 5, 2021

Best Practices for Service Offer Management

Service offer managers are increasingly expected to deliver services revenue growth with a healthy margin.

Hal Stanley

September 29, 2021

Moving from Quality Assurance to Quality Enablement

How is your organization managing the intricacies of process design, governance, and enablement?

Luke Ronkowski

September 9, 2021

Updating and Optimizing XaaS Product Roadmaps

While XaaS value propositions are different from traditional value propositions, product management practices continue to follow the traditional approach in cloud native and newly transitioned XaaS businesses.

Hal Stanley

September 2, 2021

Why Changing Your Sales Compensation Plan Isn’t Enough

Sales Compensation: Success in LAER requires organizational transformation and development of these critical capabilities.

Steve Frost

July 15, 2021

Managed Services Eats Everything

Managed XaaS solutions are absolutely unlocking new opportunities for companies to increase overall revenue.

George Humphrey

June 24, 2021

Manage the Consumption Gap to Drive Customer Growth

Subscription optimizations: Read more about the consumption gap and how to drive customer growth with two possible outcomes.

Jack Johnson

June 17, 2021

Customer Success with Partners

In the past, partners have been the path to successfully deliver products to the emerging geographies, so why not use partners to extend your customer success function to those customers as well?

Jared Raftery

May 20, 2021

What is Service Offer Management?

Services revenue growth has outpaced technology product growth and, as a result, service leaders are increasingly challenged to monetize their service capability.

Hal Stanley

May 13, 2021

Outcome Selling Is the Only Way Forward

Subscription sales growth requires quickly and easily understanding your customers’ priority outcomes. Learn about Outcome Selling.

Steve Frost

April 8, 2021

Migrating Hardware-Centric Partner Channel to XaaS

Find out the best approach to take your hardware company from a traditional, product-focused business to a cloud-enabled, subscription business.

Jared Raftery

April 1, 2021

Who Should Product Managers Report to in an Organization?

Explore the data and facts that will help you decide where your Product Management team should fit within your organizational structure.

Hal Stanley

March 30, 2021

Why Managed Services Organization Structure Matters

This managed services infographic outlines the most effective ways to build out crucial functions in managed services through strong sales, delivery, and client management.

Luke Ronkowski

March 29, 2021

Top 8 Managed Services KPIs You Should Be Measuring

Data and analytics provide valuable insights into the past, current, and future state of your Managed Services business.

Luke Ronkowski

March 24, 2021

Top KPIs for Field Service Organizations

To maintain your competitive edge, you should be paying close attention to these field service management key performance indicators (KPIs).

Vele Galovski

March 16, 2021

How Customer Success Can Succeed with Freemium Offers

Many technology and services companies give away samples for free. Learn how to leverage these freemium offers to convert prospects into paying customers.

Stephen Fulkerson

March 11, 2021

Best Practices for Customers: Following Your Own Advice?

For Support Services organizations, some of the most useful business advice will be found in the best practices you are recommending to your customers.

Dave Baca

February 25, 2021

Re-Thinking Your Professional Services Business?

Understand if your Professional Services organization needs to follow in the footsteps of big tech companies and re-evaluate its operating and financial models.

Bo DiMuccio

January 26, 2021

New Year, New Partner Channel Priorities

The shift to the XaaS/SaaS model has prompted businesses to evaluate how to maximize partner relationships. Make sure your XaaS/SaaS business is prepared.

Jared Raftery

January 21, 2021

3 Steps To More Insightful Value From NET Promoter Scores

Several key VoC metrics are instrumental in informing companies. These metrics include net promoter scores (NPS), customer satisfaction (CSAT), and customer effort scores (CES).

Stephen Fulkerson

January 8, 2021

Upsells and Cross-Sells through Channel Partners

Avoid the five most common mistakes that most companies make when they attempt to drive XaaS/SaaS upsells and cross-sells through their channel partners.

Steve Frost

December 18, 2020

Expand and Renew Your Way to Subscription Success

Learn the key capabilities every company needs to succeed in a subscription economy and discover the steps you can do right now to expand your customer base.

Jack Johnson

December 3, 2020

Partner Models for an XaaS/SaaS World

Understand why XaaS businesses need to shift their partner models away from segmentation by partner type toward segmentation by partner motions.

Jared Raftery

November 24, 2020

Onboarding Drives Adoption, Expansion, and Secure Renewals

Learn how to adjust your customer onboarding experience to set the tone for the relationship, lay the groundwork for renewals, and promote customer success.

Stephen Fulkerson

September 22, 2020

Who Should Own Renewals Inside Your Org?

Who should really own Saas Renewals? TSIA's best practices and principles for designing a renewal coverage model in a XaaS world.

Jack Johnson

September 15, 2020

SaaS Value Propositions: Improving your Odds of Success

For XaaS value propositions, almost ALL the revenue is at risk at the time of renewal. We compare this with traditional software value propositions and hardware offers.

Hal Stanley

August 20, 2020

3 Managed Services KPIs Providers Should Be Measuring

Which managed services KPIs and metrics you should be monitoring. Three managed service provider KPIs to pay attention to

George Humphrey

July 14, 2020

Outcome Selling and Renewal Value Management

This model provides a framework for discussing the business capabilities required for technology companies to sell, onboard, and then grow and renew customers.

Steve Frost

June 25, 2020

Partnering With Third-Party Field Service Providers

The top reasons why field services organizations are outsourcing labor. Discussion of third party field service providers

Vele Galovski

March 10, 2020

Want our latest trends and blog insights delivered straight to your inbox?

Work Email

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I’m interested in content for:

Executives

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Thank you for your submission

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By supplying my contact information, I authorize TSIA to contact me. Learn more or opt out.

For executives

Want our latest trends and blog insights delivered straight to your inbox?

What Is Customer Success? Definition, Importance, and Value

Partnering With Third-Party Field Service Providers

The Impact of a Customer Contact Strategy on Churn Rates

Your Guide to Selling Managed Services

Optimizing Service Delivery - Costs and Experience

LAER: The Roadmap for Revenue Growth

Managed Technology Services Providers

Technology Industry Trends in SaaS Pricing

Are You Ready to Sell Technology Subscriptions?

How to Grow Maintenance and Support Revenues

Oops, we've got nothing for that.

Breaking Down the Barriers

Breaking Down the Barriers

Breaking Down the Barriers

Breaking Down the Barriers

Breaking Down the Barriers

Want our latest trends and blog insights delivered straight to your inbox?

For executives

A Content Consumption Strategy for Driving Product Adoption and Learning Subscription Renewal Rates

How XaaS Is Revolutionizing Healthcare: A Shift to Value-Centric Solutions

How to Future-Proof Your B2B Software Pricing in an AI-Driven World

Cutting Costs and Increasing Revenue: The Role of AI in Today’s Tech Industry

AI in Tech: From Buzzword to Business Backbone

Beyond High-Touch: Cost-Effective Customer Success Engagement Strategies in the Digital Age

From Cost-Plus to Value-Based: The Pricing Evolution in Technology Services

Using AI to Enhance Customer Revenue Expansion

The Future of B2B Customer Engagement: How AI Is Transforming the Buyer-Seller Relationship

TSIA vs. Traditional Management Consulting and Analyst Firms

The Hard Truth About Mastering Change Management

Moving to a Professional Services Subscription Model

Technology Industry Quarterly Review Q2 2024 Webinar: Key Insights and Trends

Podcast: Practical Ways to Unlock Revenue Growth with AI

Complexity Kills: Why Simplifying Your Business Is Crucial for Digital Transformation

The Four Phases to Becoming LAER Efficient

Growth Strategies for Small Businesses: From Market Research to AI Implementation

Navigating AI Implementation in Your Business: Building a Strong Foundation for the Future

Navigating AI Adoption in Tech Businesses

What is Partner Success?

Optimize Your XaaS Business Model with TSIA’s Data-Driven Frameworks

Unlocking Profitability in the Subscription Economy: Strategies for As-a-Service Success

AI for Profitability: An Executive’s Guide

Aligning Sales and Customer Success for Scalable Growth: Insights and Best Practices

Make Smart Decisions with TSIA’s Expertise

The State of XaaS Channel Partnerships 2024

The State of Services for Industrial Equipment Manufacturers 2024

What is Professional Services: A Quick Guide

The State of the Chief Revenue Officer 2024

The State of Customer Growth and Renewal 2024

The State of Education Services 2024

The State of Support Services 2024

The State of Managed Services 2024

The State of Offering Management 2024

The State of Professional Services 2024

State of Technology Business Models 2024

The State of Customer Success 2024

The State of Technology Services 2024

Introducing the New TSIA Portal: Your Career Will Thank You

Navigating AI Adoption: Challenges, Opportunities, and Strategies

A Path to Crafting Complete Offers for Tech Success

Mastering Monetization: The Key to OEM Software Success

Navigating the AI Landscape

The Road to Digital Transformation

The Evolving Landscape of AI Capabilities in the Tech World

Silo Busting to Drive Profits and Growth: Attend TSIA World ENVISION 2023

The Power of Data: A Journey of Transformation and Success

The Rise of Generative AI: Transforming Technology Offerings

Recurring Revenue Profitability: Innovation and Empowerment

Technology, People, & Sustainability in Customer Service

Taking Customer Success from Art to Science

How to Build Customer Understanding: Customer-Centric Strategies of HPE and Google Cloud

Investing in Customer Success: Aligning Strategies for Growth

Digital Transformation in Managed Services

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