Performance Optimizer
Maximize your Support Services profitability
Modernize delivery operations, improve resolution times, and boost customer satisfaction with TSIA’s industry-leading benchmarking.
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Discover hidden opportunities
Uncover gaps in your Support Services metrics, and turn them into growth opportunities by addressing key performance drivers:
Cost per Incident
Benchmark your CPI to identify inefficiencies, control costs, and optimize support operations.
Gross Profit Margin
Measure your margins to evaluate the impact of initiatives and improve profitability.
Incident Resolution Time
Track your resolution time to boost efficiency and enhance customer satisfaction.
Self Service Success Rate
Refine your self-service options and align with customer needs.
Explore your full potential today with Support Services benchmarking
Modernize delivery operations, improve resolution times, margins, and customer satisfaction
Empower your Support Services organization with relevant, free insights and prioritized action.
Benchmarking results
Compare your performance to industry leaders and understand the metrics that lead to Support Services success.
Actionable recommendations
Receive tailored initiatives to help optimize retention, improve customer growth, and address your organization’s specific needs.
Prioritized initiatives
Identify high-impact areas to improve in ordered importance, like CPI and SaaS support models.
Integrated Support
Drive effective change across critical performance gaps, with expert support every step of the way. Understand where you are, where you need to be, and how to get there.
Discover the power of TSIA’s industry-leading benchmarking in this comprehensive guide
Thank you for downloading the Data-Driven Benchmarking for Tech Companies ebook
What Support Services leaders are saying
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The TSIA benchmarking exercise was, as it has been historically, easy and very informative. It allows us to help identify gaps in our processes and tools in addition to helping to validate where we are doing well in comparison to our industry peers.
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Angelo Sandiford, Senior Director, Global Services Operations, Coveo
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