Performance Optimizer
Drive Customer Success value with metrics that matter
Foster long-term success, retention, and growth. Customer Success strategy is critical, but without benchmarking, meaningful outcomes become increasingly difficult.
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Discover hidden opportunities
Uncover gaps in your Customer Success metrics, and turn them into growth opportunities by addressing key performance drivers:
Churn Rate
Benchmark your churn rates to identify retention gaps, set goals, and improve customer loyalty.
Corporate NPS
Measure NPS to assess your initiative success, improve customer satisfaction, and boost loyalty.
Digital Touch Accounts
Optimize your digital touch accounts to reduce waste and improve productivity.
Dollar Expansion Rate
Compare expansion rates to find growth opportunities and outpace your competitors.
Explore your full potential today with Customer Success benchmarking
Improve consumption, adoption, and your customer experience
Empower your Customer Success organization with relevant, free insights and prioritized action.
Benchmarking results
With Customer Success benchmarking, you can compare your performance to industry leaders and peers, with the right KPIs to guide your path to improvement.
Actionable recommendations
Receive tailored initiatives to optimize segmentation, improve response times, and insights to address your organization’s specific needs.
Prioritized initiatives
Identify high-impact areas to improve in order of importance, like VoC and other key capabilities for Customer Success performance.
Integrated Support
Drive effective change across critical performance gaps, with expert support every step of the way. Understand where you are, where you need to be, and how to get there.
Discover the power of TSIA’s industry-leading benchmarking in this comprehensive guide
Thank you for downloading the Data-Driven Benchmarking for Tech Companies ebook
What Customer Success leaders are saying
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We found the benchmarking experience to be very smooth and extremely effective. We will be using the results to improve our service and educate our company on the state of the industry and what we need to work on to deliver world class customer success.
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Ken O'Reilly, Director of Customer Success, Cisco Systems
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Your free TSIA Portal account gives you access to the tailored insights, strategies, and tactics you need to grow your organization and career.
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