Welcome to the
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
Key Insights from the Managed Services Maturity Model
Age is nothing but a number. Maturity, on the other hand, is the difference between the most successful Managed Services organizations and the rest of the field.
Managed Services
For managers
Collaboration between Education & Support Services
Align your Education Services and Support Services organizations to reap the benefits of collaboration and create company-wide synergy
Education Services
For managers
Re-Thinking Your Professional Services Business?
Understand if your Professional Services organization needs to follow in the footsteps of big tech companies and re-evaluate its operating and financial models.
Professional Services
For executives
New Year, New Partner Channel Priorities
The shift to the XaaS/SaaS model has prompted businesses to evaluate how to maximize partner relationships. Make sure your XaaS/SaaS business is prepared.
CRO Council
For executives
3 Steps To More Insightful Value From NET Promoter Scores
Several key VoC metrics are instrumental in informing companies. These metrics include net promoter scores (NPS), customer satisfaction (CSAT), and customer effort scores (CES).
Customer Success
For executives
Upsells and Cross-Sells through Channel Partners
Avoid the five most common mistakes that most companies make when they attempt to drive XaaS/SaaS upsells and cross-sells through their channel partners.
CRO Council
For executives
.png)
Expand and Renew Your Way to Subscription Success
Learn the key capabilities every company needs to succeed in a subscription economy and discover the steps you can do right now to expand your customer base.
Customer Growth and Renewal
For executives
Oops, we've got nothing for that.
There are presently no articles for that query, kindly make a different selection or search a different keyword.
