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How to Build Customer Understanding: Customer-Centric Strategies of HPE and Google Cloud
In this blog, we will explore the journeys of HPE and Google Cloud as they discovered the keys to understanding and improving their customer experience.
Offering Management
For executives
Mastering Managed Services Pricing
In managed services, pricing plays a crucial role in shaping business outcomes. It’s essential to strike the right balance between competitiveness, profitability, and customer satisfaction.
Managed Services
Research Journeys
Investing in Customer Success: Aligning Strategies for Growth
How can you invest in customer success to improve adoption, expansion, retention, and customer satisfaction? And how do you do so while still boosting revenue?
Customer Success
For executives
Protecting and Growing Your Customer Base
Revenue growth and customer renewals are critical for the long-term success of any organization.
CRO Council
Research Journeys
Unleashing the Potential: AI and Professional Services
The potential benefits of incorporating AI into technology professional services are exciting for those looking to streamline and optimize their practices.
Professional Services
For managers
Unlocking the Path to Monetizing Customer Success
In the realm of customer success, organizations face a pressing challenge: how to achieve sustainable growth, drive adoption, and secure the necessary funding to ensure success in the long run.
Customer Success
Research Journeys
The Journey to a Profitable SaaS Business Model
By embracing profitability as a core objective, SaaS companies can position themselves for long-term success and secure the necessary support from investors in a changing landscape.
Research Journeys
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