Welcome to the TSIA Blog

Explore the evolution and essential strategies of Partner Success in the XaaS era with this comprehensive guide.

Discover why the KORE Score Framework reshapes customer success strategies and leaves NPS behind. Learn how this data-driven approach with precise metrics enhances retention, renewals, and brand awareness.

Stay ahead in the competitive XaaS industry by mastering key business metrics like the Rule of 35 and RAC. Continuously assess and optimize your company’s performance against these benchmarks to drive sustainable growth and efficiency, positioning yourself as a strategic leader in your organization.

Want to create engaging learning experiences faster? Explore the power of AI in educational content development. Uncover how companies like OpenText use AI to transform raw content into polished courses in a fraction of the time.

In this post, you'll learn what it means to embrace a subscription-based business model in tech, and how that can lead to future profitability. Read more!

If you’re ready to improve your customer support, keep reading to discover the power of AI.

This guide will help you understand key AI industry trends, address the challenges of AI implementation, and build the right AI capabilities to enhance your organization’s performance and efficiency.

As a department leader, you hold the key to bridging the gap between AI’s vast potential and its successful implementation in the real world.

Explore Mr. Slootman's insights on customer success value in our latest blog. Gain keyframing for management teams discussing the need for a customer success organization.