Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
Onboarding Drives Adoption, Expansion, and Secure Renewals
Learn how to adjust your customer onboarding experience to set the tone for the relationship, lay the groundwork for renewals, and promote customer success.
Customer Success
For executives
Product Management Collaboration Not Competition
Understand how collaboration between product management and service portfolio management allows tech companies to master the complete XaaS offer lifecycle.
Offering Management
For Department Leaders
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Who Should Own Renewals Inside Your Org?
Who should really own Saas Renewals? TSIA's best practices and principles for designing a renewal coverage model in a XaaS world.
Customer Growth and Renewal
For executives
SaaS Value Propositions: Improving your Odds of Success
For XaaS value propositions, almost ALL the revenue is at risk at the time of renewal. We compare this with traditional software value propositions and hardware offers.
Offering Management
For executives
3 Managed Services KPIs Providers Should Be Measuring
Which managed services KPIs and metrics you should be monitoring. Three managed service provider KPIs to pay attention to
Managed Services
For executives
Outcome Selling and Renewal Value Management
This model provides a framework for discussing the business capabilities required for technology companies to sell, onboard, and then grow and renew customers.
CRO Council
For executives
Partnering With Third-Party Field Service Providers
The top reasons why field services organizations are outsourcing labor. Discussion of third party field service providers
Field Services
For executives
