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Measuring the Impact of Utilization: The Two PS Charters

Of all the key performance indicators tracked by professional services organizations, utilization provides the greatest insight
Professional Services
For executives
Bo Di Muccio
June 24, 2014

[Test Copy] The Art of Using AI to Build a Seamless Customer Experience with Dell

Are you ready to unlock the secrets behind the AI-driven strategies transforming businesses today? As part of the TSIA INTERACT conference in Orlando, attendees had the unique opportunity to hear from Doug Schmitt, President of Dell Technologies Services, in an exclusive closing keynote.
Cross-Functional
For managers
Thomas Lah
May 14, 1999

Managed Services Vs. Professional Services: What’s the Difference?

Let’s look at the difference between managed services and professional services, the boundaries of what each offers, and what that looks like in the real world.
Managed Services
Luke Ronkowski

Transforming Sales for Subscription Offers

This is fundamental to the success of organizations looking to sell subscription or XaaS offers, yet many companies fail to make the connection between subscription offers and outcome, or value selling.
Customer Growth and Renewal
For executives
Jack Johnson

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