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Migrating Hardware-Centric Partner Channel to XaaS

Find out the best approach to take your hardware company from a traditional, product-focused business to a cloud-enabled, subscription business.
CRO Council
For executives
Jared Raftery
April 1, 2021
April

Who Should Product Managers Report to in an Organization?

Explore the data and facts that will help you decide where your Product Management team should fit within your organizational structure.
Offering Management
For executives
Hal Stanley
March 30, 2021
March

Why Managed Services Organization Structure Matters

This managed services infographic outlines the most effective ways to build out crucial functions in managed services through strong sales, delivery, and client management.
Managed Services
For executives
Luke Ronkowski
March 29, 2021
March

Top 8 Managed Services KPIs You Should Be Measuring

Data and analytics provide valuable insights into the past, current, and future state of your Managed Services business.
Managed Services
For executives
Luke Ronkowski
March 24, 2021
March

Top KPIs for Field Service Organizations

To maintain your competitive edge, you should be paying close attention to these field service management key performance indicators (KPIs).
Field Services
For executives
Vele Galovski
March 16, 2021
March

How Customer Success Can Succeed with Freemium Offers

Many technology and services companies give away samples for free. Learn how to leverage these freemium offers to convert prospects into paying customers.
Customer Success
For executives
Stephen Fulkerson
March 11, 2021
March

Best Practices for Customers: Following Your Own Advice?

For Support Services organizations, some of the most useful business advice will be found in the best practices you are recommending to your customers.
Support Services
For executives
Dave Baca
February 25, 2021
February

Key Insights from the Managed Services Maturity Model

Age is nothing but a number. Maturity, on the other hand, is the difference between the most successful Managed Services organizations and the rest of the field.
Managed Services
For managers
Luke Ronkowski
February 4, 2021
February

Collaboration between Education & Support Services

Align your Education Services and Support Services organizations to reap the benefits of collaboration and create company-wide synergy
Education Services
For managers
Maria Manning-Chapman
February 2, 2021
February

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