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Customer Success Is the Key to Digital Transformation

Let’s take a moment to understand the value the customer success data scientist brings in your journey for digital transformation.
Customer Success
For Department Leaders
Stephen Fulkerson
September 28, 2021
September

Moving from Quality Assurance to Quality Enablement

How is your organization managing the intricacies of process design, governance, and enablement?
Managed Services
For executives
Luke Ronkowski
September 9, 2021
September

Updating and Optimizing XaaS Product Roadmaps

While XaaS value propositions are different from traditional value propositions, product management practices continue to follow the traditional approach in cloud native and newly transitioned XaaS businesses.
Offering Management
For executives
Hal Stanley
September 2, 2021
September

Better Incorporate Third-Party Providers in Field Services

Outsourcing field services to third-party providers is a hot topic that’s here to stay. Read this blog post for guidance on how to do more with less.
Field Services
For Department Leaders
Kevin Bowers
July 27, 2021
July

Why Changing Your Sales Compensation Plan Isn’t Enough to Drive Real Change

July 15, 2021
July

Why Changing Your Sales Compensation Plan Isn’t Enough

Sales Compensation: Success in LAER requires organizational transformation and development of these critical capabilities.
CRO Council
For executives
Steve Frost
July 15, 2021
July

Digital Content Is Not Digital Transformation

Differentiating digital content from digital experience. Assessing digital transformation within the customer training organization.
Education Services
For Department Leaders
Maria Manning-Chapman
July 8, 2021
July

Managed Services Eats Everything

Managed XaaS solutions are absolutely unlocking new opportunities for companies to increase overall revenue.
Managed Services
For executives
George Humphrey
June 24, 2021
June

Manage the Consumption Gap to Drive Customer Growth

Subscription optimizations: Read more about the consumption gap and how to drive customer growth with two possible outcomes.
Customer Growth and Renewal
For executives
Jack Johnson
June 17, 2021
June

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