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Building a Sustainable Digital Partner Channel

Achieving success in this new, digital ecosystem requires partner channels to adapt. Follow these best practices to reach new customers digitally.
CRO Council
For executives
Jared Raftery
October 5, 2021
October

How to Grow Your Customer Base In House

Customer Growth is something that often gets ignored when it comes to strategy, but critical for growing revenue. Here are 5 best practices for in-house customer expansion.
Customer Growth and Renewal
For Department Leaders
Jack Johnson
September 30, 2021
September

Best Practices for Service Offer Management

Service offer managers are increasingly expected to deliver services revenue growth with a healthy margin.
Offering Management
For executives
Hal Stanley
September 29, 2021
September

Customer Success Is the Key to Digital Transformation

Let’s take a moment to understand the value the customer success data scientist brings in your journey for digital transformation.
Customer Success
For Department Leaders
Stephen Fulkerson
September 28, 2021
September

Moving from Quality Assurance to Quality Enablement

How is your organization managing the intricacies of process design, governance, and enablement?
Managed Services
For executives
Luke Ronkowski
September 9, 2021
September

Updating and Optimizing XaaS Product Roadmaps

While XaaS value propositions are different from traditional value propositions, product management practices continue to follow the traditional approach in cloud native and newly transitioned XaaS businesses.
Offering Management
For executives
Hal Stanley
September 2, 2021
September

Better Incorporate Third-Party Providers in Field Services

Outsourcing field services to third-party providers is a hot topic that’s here to stay. Read this blog post for guidance on how to do more with less.
Field Services
For Department Leaders
Kevin Bowers
July 27, 2021
July

Why Changing Your Sales Compensation Plan Isn’t Enough

Sales Compensation: Success in LAER requires organizational transformation and development of these critical capabilities.
CRO Council
For executives
Steve Frost
July 15, 2021
July

Digital Content Is Not Digital Transformation

Differentiating digital content from digital experience. Assessing digital transformation within the customer training organization.
Education Services
For Department Leaders
Maria Manning-Chapman
July 8, 2021
July

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