Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
What is Experience-Led Growth?
Experience-led growth (XLG) can be defined as a growth strategy focused on optimizing for effective and holistic customer experiences. Growth is realized by enabling the right experience, at the right time, via the preferred customer channel.
Offering Management
Offering Management
Customer Success and Product Management Collaboration
With the rise of recurring revenue models in B2B, comes the rise of customer success’ role in helping customers realize value from their technology purchases.
Offering Management
For Department Leaders
3 Ways Tech Companies Can Thrive in an Economic Downturn
So, how can you turn an economic downturn into a business advantage? Here are three key strategies needed to not only survive, but thrive.
Cross-Functional
.png)
How to Grow Your Business in a Turbulent Economy
Companies are changing from large heavy field-facing sales organizations responsible for selling capital products and attached support, to virtual sales organizations capable of selling products as a service, enabled by robust digital-based technology and marketing.
Customer Growth and Renewal
For executives
How Customer Experience Evaluations Can Improve Education Services
Learning evaluations are key for successful education organizations, but are you taking time to also evaluate your customer’s experience?
Education Services
Education Services
Streamline Your Customer Onboarding Through Early Evaluation
So, what can you do to ensure you start off your onboarding process on the right foot?
Customer Success
For executives
