Welcome to the TSIA Blog
Want to stay up to date on the latest industry trends and developments impacting the technology and services space? You’re in the right place.
Taking Customer Success from Art to Science
Customer success, once considered an art project, is now being approached as a science, with organizations seeking innovative tools and platforms to unlock their true potential.
Customer Success
For executives
Thriving in the Future: Alignment in Professional Services
Aligning subscription offers with customer needs, metrics with business goals, and services and consulting portfolios with market demands.
Professional Services
For Department Leaders
How to Build Customer Understanding: Customer-Centric Strategies of HPE and Google Cloud
In this blog, we will explore the journeys of HPE and Google Cloud as they discovered the keys to understanding and improving their customer experience.
Offering Management
For executives
Mastering Managed Services Pricing
In managed services, pricing plays a crucial role in shaping business outcomes. It’s essential to strike the right balance between competitiveness, profitability, and customer satisfaction.
Managed Services
Research Journeys
Investing in Customer Success: Aligning Strategies for Growth
How can you invest in customer success to improve adoption, expansion, retention, and customer satisfaction? And how do you do so while still boosting revenue?
Customer Success
For executives
Protecting and Growing Your Customer Base
Revenue growth and customer renewals are critical for the long-term success of any organization.
CRO Council
Research Journeys
Unleashing the Potential: AI and Professional Services
The potential benefits of incorporating AI into technology professional services are exciting for those looking to streamline and optimize their practices.
Professional Services
For managers
