Welcome to the TSIA Blog

Are you ready to dive into the world of professional services with us? Our latest annual report, “The State of Professional Services 2024,” delves into the ongoing battle between two powerful forces: inertia and change.

As we step fully into 2024, technology companies are finding themselves at a crossroads as they work to navigate the impact of AI on their business models while working toward profitable SaaS models.

Ever wonder what it takes to truly succeed in today’s fast-paced world of customer success? Well, we’ve got you covered! Our latest report, “The State of Customer Success 2024,” is packed with all of the information you need to stay ahead of the game.

If you’re ready to explore the game-changing opportunities AI presents to technology services operations, you’re in the right place. This latest report dives deep into AI’s potential to revolutionize your business in 2024.

We're thrilled to introduce you to our new TSIA Portal, designed to give tech executives, department heads, and senior managers free access to a wealth of career-advancing and proprietary data, research, and insights.

AI’s allure is undeniable, promising increased efficiency, enhanced decision-making, and a competitive edge like never before.

In this blog, we will dive deep into the insights from the conference session track, “Unifying Offering Management for Complete Offers,” and explore how dismantling these silos can revolutionize the way you approach your product offerings.

To harness the transformative potential of AI, organizations must adopt a strategic and sustainable approach that seamlessly blends technology and human expertise to boost productivity.

Free-to-fee models, transitioning from traditional license sales to subscription-based business models, hardware, software, AI, and services.