Welcome to the TSIA Blog

If you’re seeking to understand channel partnerships’ pivotal role in driving ARR growth, you're in the right place. Welcome to “The State of XaaS Channel Partnerships 2024” report, an industry update on the new normal for vendors and partners in subscription-based XaaS (technology as a service).

Throughout 2023, field service leaders faced many challenges influenced by economic uncertainties, the omnipresence of artificial intelligence (AI), and the day-to-day intricacies of overseeing essential organizations.

Are you navigating the complexity of industrial equipment (IE) services? Whether you're a seasoned service executive at an industrial equipment company or an innovative leader within an original equipment manufacturer (OEM), the “The State of Services for Industrial Equipment Manufacturers 2024” report is your guide to mastering the current landscape.

As professional services are a central part of successful customer journey outcomes, it’s important to discuss some key questions about how to define them, especially as services convergence and the blurring of previously clear lines continue apace. So, what are professional services?

Are you ready to unlock the future of sales in the AI-driven era? “The State of the Chief Revenue Officer 2024” is your essential guide to navigating this landscape. As a chief revenue officer (CRO) or top executive, you know the dawn of AI brings both challenges and unprecedented opportunities. This report is tailor-made for you, offering groundbreaking insights into more innovative sales strategies that will revolutionize your approach.

Check out the latest episode of TECHtonic, the TSIA podcast. In this episode, you’ll learn all about recent trends in Customer Success from experts Thomas Lah and Stephen Fulkerson, TSIA’s VPs of Customer Success Research.

As 2024 unfolds, businesses like yours are navigating challenges, from the foggy forecasts of market conditions to the unpredictable waves of global geopolitical unrest. This year marks a critical juncture where the pursuit of profit collides with the imperative of revenue growth, pushing companies to the brink as they strive for profitable expansion amid tightening economic belts.

During the pandemic, businesses worldwide seamlessly transitioned to remote work, showing remarkable resilience. According to a TSIA quick poll conducted in May 2020, a staggering 95% of organizations experienced minimal disruption to their operations. The future of work had arrived, and it was digital.

Staying ahead of the curve is essential for business success in 2024. “The State of Field Services 2024” report delves into the crucial trends shaping the field services industry this year so that you have the insights you need to succeed.