The business landscape is evolving rapidly, with AI at the forefront of transformation. TSIA World 2025 will bring together industry leaders, practitioners, and experts from Tuesday, April 29 - Thursday, May 1, 2025, at the Orlando World Center Marriott to explore AI’s growing influence on technology and services.

This conference will focus on how AI reshapes business models, drives operational efficiencies, and creates new revenue growth opportunities. Attendees will gain cutting-edge insights into AI’s role in customer engagement, service innovation, and revenue generation.

Why Attend INTERACT 2025?

INTERACT 2025 provides an unparalleled opportunity to stay ahead in the AI-driven economy. Here’s why you should attend:

• Data-backed AI insights: Learn how AI transforms industries with real-world data, case studies, and benchmarks.
• Industry thought leaders: Connect with AI visionaries, executives, and strategists shaping the future of technology and services.
• Actionable strategies: Gain practical strategies to optimize pricing, enhance customer experiences, and improve profitability.
• Exclusive peer networking: Exchange ideas and best practices with peers facing similar business challenges.

Who’s TSIA World for?

TSIA World 2025 is designed for technology services professionals across the industry spectrum, including:

• Service and delivery champions: Dive deep into how technology service lines can unlock avenues for customer growth and retention.
• Revenue trailblazers: Master the nuances of subscription-based models, exploring ways to optimize revenue and win customers effectively.
• Product maestros: Accelerate your tech business, learn the art of compelling service offers, and harness the secret sauce of effective monetization.

Key Tracks

1. Services Pricing and Value Realization

Optimizing pricing strategies to maximize revenue and customer value:

• Understanding customer needs and value-based pricing
• The impact of AI on pricing models
• Effective communication strategies for pricing
• Insights from leading pricing experts

2. Success-Centric Organizational Structures

Transforming your organization with a customer-first mindset. This track covers:

• Creating a culture of customer success
• The latest research and frameworks for customer-centric organizations
• Best practices for aligning internal teams to customer needs

3. The Impact of AI on Technology Business Models

Discovering AI’s game-changing role in tech business models, including:

• New revenue streams and cost structures enabled by AI
• The role of AI in driving innovation in XaaS and enterprise solutions
• Financial opportunities and risks presented by AI advancements

See the sessions for these tracks on the agenda.

Must-Attend Sessions

Transformative Keynotes
Hear from top industry leaders on AI’s impact and the future of technology-driven services.

Breakout Sessions
Dive deep into AI's specific challenges and opportunities for service, sales, and operations teams.

Hands-On Learning Experiences

Get firsthand experience with AI applications in key business areas:

• AI in Professional Services: Learn how AI can drive service efficiency and automation.
• Driving Value Realization: Explore frameworks for quantifying and demonstrating business value.
• Impact of AI on Field Service Workflows: Discover how AI is transforming field service operations.
• Aligning Internal & External Customer Journeys for an Optimal Customer Experience: Enhance customer engagement with AI-driven insights.
• Optimizing the Support Model: Becoming an Engine of Growth: Use AI to improve support efficiency and effectiveness.
• XaaS Pricing Trends and Methods:Stay ahead with AI-driven pricing and monetization strategies.
• TSIA Foundations | From Good To Great: Frameworks to Improve Performance and Protect Your Future: Build resilience in an AI-accelerated world.

Connect, Collaborate, and Grow

One of the most valuable aspects of TSIA World 2025 is the opportunity to engage with industry peers:

• Attendee receptions & meetups: Connect with like-minded professionals and build relationships.
• Peer-to-peer networking: Discuss challenges and solutions with others in your field.
• Zone for networking and engagement: Engage in interactive sessions with experts and practitioners.

Explore all networking opportunities here.

Innovations at TSIA World

There are many areas at TSIA World to explore the latest tools and technologies shaping the industry, especially in the InteractZone. This dynamic environment will feature:

• Cutting-edge AI solutions designed to enhance efficiency and growth
• Hands-on product demos and interactive experiences
• Thought-provoking discussions on emerging technology trends

Explore the sponsors in the InteractZone.

TSIA Research Journeys: Guiding the Industry

TSIA Research Journeys are your key to unlocking solutions to the toughest challenges in your industry. Join us as we consult with experts, gather data, and deliver the validated, board-ready insights you need to make informed, impactful decisions.

Shaping the Future With AI

AI is reshaping the business landscape, and staying ahead requires the right insights and strategies. TSIA World 2025 will allow you to learn from the best, network with industry leaders, and gain actionable insights to future-proof your organization.