State of Managed Services | Shift To Outcome-Based Value

Ebook

The State of Managed Services 2025

Dive deep into key MSP challenges and opportunities with AI, customer success, and value-driven pricing to stay ahead.

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Key insights

The managed services landscape is evolving—adapt now to stay competitive.

Optimizing organizational structures

Break down silos and create customer-centric teams for seamless service delivery.

Driving value with customer success

Go beyond SLAs with outcome-driven frameworks that prove real business impact.

Evolving KPIs and best practices

Adopt modern metrics that align with customer success and business value.

Trusted by managed services leaders worldwide

I find the information to be extremely helpful to CDW even when we are looking at other industries with similar subscription and managed services models.

CJ Steiner, Director of Integrated Services, CDW

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